Hi there,

When you download your PDF bill through self serve, what does it say the charge was for? You can download the bill by following the steps in the link below.

https://www.koodomobile.com/en/help/viewing-and-downloading-your-bills

Hi ​@Bhavya Mehta if you still have questions after downloading the bill and you’d like us to assist, please log out of the Community and log back in, using your Self Serve account credentials as shown in the picture below. We will gladly check for you but we cannot access your account without authentication.