You need to login to self serve and download your detailed pdf ebill

Did you detailed pdf ebill already arrive with the Easy Roam charge on it?

Yes it did, Yes the charge was on

Hi ​@Mooosifer 

We can definitely look into it!

Just to confirm, is it for the January bill? 

Yes correct, Jan 2025

Thank you!

We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.

We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.

For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296