My bill has doubled for the last 2 months with no reason. I came back from a trip in which I used the roaming and was charged for it 3 months ago. Since then, the same amount of bill has been showing up for the last 2 months and when I look into the details it does not even mention why. The last roaming date was December 18 and that bill has been paid in full on time. But all my bills since then has doubled for no obvious reasons, and I have not changed my plan either. I tried contacting customer service but so far I’ve been unsuccessful in talking to someone about this. This is serious matter and needs to be taken seriously.
I had higher expectations from Koodo, but now I’m thinking of changing my carrier.