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Charged $26.40 for usage but I have unlimited minutes and wasn't out of country

  • December 16, 2025
  • 2 replies
  • 49 views

Hoping to get this charge reversed. I have an unlimited minutes plan and was not out of country.

Thank you, 

C

This topic has been closed for replies.

2 replies

Flo Koodo
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  • Official Rep
  • December 16, 2025

Hi ​@CHB 

We have looked into it and based on the details we see in the usage section, the charges were charged for long distance calls.

We recommend checking the PDF bill in self serve for more details.

 

If you require additional details, please let us know and we can send you a PM with more details.


Dinh
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  • Mobile Master
  • December 17, 2025

 

It doesn’t matter who you are and what problem you are having, being reasonable and treating people with civilized language is the requirement of any forum. I hope you could find your solution elsewhere.