I was wondering if someone has same case with me or experience same with kodoo services. I was charged 724CAD for a long distance calls.  So on December 27, 2024 I saw this promotion in West Edmonton booth “ get 60gb for only $34/month plus get unlimited long distance” I specifically ask the lady if the country that I want is included on the free long distance call and she said YES so I took the plan. After she printed the contract I told her that the email ad on file is wrong but she told me that it’s ok I can just change it on my app and if I have any problem I can contact her anytime and I was on a rush  as I still have to drive for 4-5hrs to get home in a snowy weather and so I wasnt able to check the other details.

I was waiting for a bill since January but did’nt receive any message from my phone, I tried to call the customer service but it was so hard to connect with them so, February 7,2025 I receive a message saying I have to pay CAD216, aside from my busy hectic schedule, I called back the lady on west ed and she was not working there anymore, so they gave me the number of customer service and the kodoo callback. To my surprise when I got access to my online account it shows that I actually owe them CAD724. Also,  I almost got no access on the account as the lady put my middle name instead of my last name, wrong email address, wrong Address and the wrong promotional plan.  She didnt add the free international calling on the perks that is why I was charged that much. I spoke to different agent for 2 hours to fix the issue and offered me different options. Options like they’ll give me a discount. However I was thinking if I should be accountable with that mistake that their employee has made. I dont have any access to my account and didnt receive any notification about the bill. What would be the best thing to do about this situation? Do I need to go to a lawyer to dispute this amount?