When I go to change credit card info with the following page route: https://www.koodomobile.com/my-account/payments/preauthorized/credit/account/
the page fields are disabled and shrunk. I’ve tried changing browsers and using incognito mode, I’ve also tried changing the text box elements in the page inspector to make the fields visible, but I can’t type in them despite increasing their size.
This likely needs to be addressed by the web dev team, it’s a pretty glaring and inconvenient issue.
Interesting to see that you even tried to use the inspector mode to change the boxes , Which device are you using? It appears the browser was significantly shrunk vertically. Are you using virtual Machine of any type?
Interesting to see that you even tried to use the inspector mode to change the boxes , Which device are you using? It appears the browser was significantly shrunk vertically. Are you using virtual Machine of any type?
No, this is on both Chrome and Edge, in Windows 10. The browser isn’t shrunk as changing page/window sizing/zoom doesn’t affect it, neither does clearing the site cache. I’ve tried disabling extensions and ad blocker, changing my system display scale, and disabling hardware acceleration. I don’t see any relevant errors in the console.
The css on the html element seems incorrect and the field is disabled. The padding on the text boxes is set to 0 on the top by default and I can increase it to make it look normal, but no functionality:
However, I just checked the mobile version of the site, and also tried on my laptop on Windows 11 with Chrome, and I don’t have this issue, so I don’t really know what to say lol. Maybe it’s specific to my PC configuration/Windows 10 or hardware setup for some reason… as a web dev myself I don’t really have an answer.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.