When I go to do a hardware update, I am told that she cannot upgrade because the address on the account does not match the area for her phone number.
The stated solution is to change her phone number, that is not going to happen.
Has anyone else run into this?
+4Just to confirm, you entered the same address for shipping as the address on self-serve account?
+4Let me flag a rep to look into it.
This is what I get
We can't complete your upgrade because the billing province on your account doesn't match the one on your phone number. No worries—there are a few ways to fix this! .
+4Hi
We have just sent you a PM, so we can further assist, please check your community inbox when you get the chance.
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