I’m beyond frustrated at this point and honestly shocked at how difficult it is to complete something as basic as cancelling a home internet subscription.
I have been trying for quite some time now to cancel my service, and the experience has been nothing short of exhausting. Every time I call, I’m stuck in an endless cycle of waiting on hold with no resolution. Thinking a callback would solve this? Not at all. I request a callback, receive it… only to be immediately placed back into the same hold queue again. It’s literally a loop with no exit.
This feels less like a customer support issue and more like a deliberate barrier to prevent cancellations. There is no reason a paying customer should have to invest this much time and effort just to stop a service.
At this point, I expect:
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A direct and immediate way to cancel without being forced into long hold times
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A callback system that actually connects to an agent, not back into another queue
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Accountability for this extremely poor customer experience
If this continues, I will have no choice but to escalate this further. This is unacceptable.
Please resolve this urgently.
