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Cancelled my phone plan but have a bill

  • January 14, 2026
  • 1 reply
  • 28 views
L

I cancelled my phone plan way back in November which I know for a fact was cancelled as my sim card stopped working. However, I just received and email stating my plan is cancelled but I owe 77.80, stating it’s an overdue balance from December but my phone has been shut off since November, I am not in the country anymore and my sim card has been shut off since November so it is ridiculous to have a charge. I cannot schedule a callback as I’m not in Canada so I need to escalate the issue here.

Best answer by Darius Koodo

Hello ​@lisa0888 We verified the account and indeed, the number was cancelled in November. The November invoice contains the charges for 4 days of International Easy Roaming of $18 per instance. The charges are within the period of October 15 up to the moment of cancelation.   

You can download the November invoice as PDF and check the details on the 3’rd and 4’th page. 

1 reply

Darius Koodo
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  • Darius Koodo
  • Official Rep
  • Answer
  • January 14, 2026

Hello ​@lisa0888 We verified the account and indeed, the number was cancelled in November. The November invoice contains the charges for 4 days of International Easy Roaming of $18 per instance. The charges are within the period of October 15 up to the moment of cancelation.   

You can download the November invoice as PDF and check the details on the 3’rd and 4’th page. 

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