Has anyone else gotten the charge of “Cancelled: Pre-Auth Pay Disc.**” after they cancelled their account? I can’t find any explanation for it and after I cancelled the account I can’t get them to call me through the chatbot.
I only used the account for about 2 weeks, and they credited me back the half of the plan I didn’t use. But I authorized prepayments and they did take the payment through the preauthorization, so it wasn’t because the payment failed, so why are they charging me 10.50?
Solved
Cancelled bill fee?
Best answer by MilkyWay
That is because the partial billing credits are no longer applied to your bill. When you cancelled your line, it was not done at the end of the billing cycle. Unfortunately, this policy was implemented a few months ago. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected
Only for the first full billbing cycle do you get the pre-auth payment. If you used the service for two weeks, you wouldn’t have it yet, and the refund would be based on paying the full plan amount prorated. You shouldn’t have to pay for anything more. Or if you went over the usage limits for a full refund, then yes it should be pro-rated to days of service used.
You’re saying you had the discount applied in the first bill? And you’re being charged $10.50 on top of the 2 weeks of use you had?
That is because the partial billing credits are no longer applied to your bill. When you cancelled your line, it was not done at the end of the billing cycle. Unfortunately, this policy was implemented a few months ago. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected
Appreciate your response! Trying to understand how they’ve calculated it, my initial bill was about 50 bucks including the 10$ discount for using the pre authorization payment method. They charged me 19.79 for the two ish week period I had the plan, presumably that includes the discount. I assumed that would be it, but this second bill has this 10.50 charge for “Cancelled: Pre-Auth Pay Disc.**”
If I got a discount for using this payment method, and then that payment failed, I would understand wanting that discount back, but I’m struggling to understand if the payment did go through, why I wouldn’t qualify for the discount? And even if it didn’t, I’d expect to pay 5 bucks, since I only got the discount for two weeks worth of service, not a full month.
I barely used the service, I can’t find anything saying I went over my limits.
Is there something really obvious I am missing? Intuitively it doesn’t seem fair, but maybe I missed some fine print?
Either way, really appreciate the response!
That is because the partial billing credits are no longer applied to your bill. When you cancelled your line, it was not done at the end of the billing cycle. Unfortunately, this policy was implemented a few months ago. https://www.koodomobile.com/en/help/why-your-koodo-bill-may-be-higher-than-you-expected
Oh man, well that would explain it! Appreciate it!
Surely I did not get 10 bucks worth of discount, the offer was 10 dollars off per month, I would assume I owe two weeks worth of discount, closer to 5 dollars?
Pedantic, but that is why it confused me so much.
If you login to your self serve and download your detailed pdf ebill you can see the proration calculation for the period.
Note that The full cost of the plan will be prorated to the cancellation date (assuming you canceled prior to the generation of the bill, if not, then it will appear in your next bill). The $10 credit is a credit applied afterward and is only applicable to full billing cycles. If you look at the bottom of your detailed pdf ebill it says it right there.
When you canceled where you within your fair usage limits stated here? If so, you are actually entitled to a full refund of your entire bill.
You actually shouldn’t have gotten any discount except for the period of a full billing cycle. If the two week period went into a 2nd billing cycle, since the first is a partial cycle to line you up with your assigned cycle date. Milkyway’s link should explain that more clearly. So If you look in page 3 of your detailed bill, it should cover more information about that
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.