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Question

Cancellation of Koodo Mobile Plan after repeated "callback" promises

  • February 28, 2026
  • 5 replies
  • 61 views
L

Hello,

I have been trying to cancel my Koodo postpaid service for the past 3 months.

I am no longer in Canada, hence I reached out to the team on Socials (Facebook). Since January, I have had the cancellation conversation with 3 different support reps, each asking for the same thing and promising the same callback. I shared the contact number, email address, and preferred callback timeframe. Every time I was told “Your request has been sent”. (I can share screenshots of the conversations if needed)

Till now, I have received NO callbacks. Furthermore, due to delays from Koodo, I am still being charged for the months that I have not used the services at all.

While I understand delays happen, I should NOT be charged for the delays due to Koodo. I request that this be immediately addressed, additional charges be waived off, and my account be cancelled ASAP. 

Please reach out and let me know if you need any additional information.

Thank you.

5 replies

M
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  • MilkyWay
  • Mobile Master
  • February 28, 2026

Since you are abroad, you should be able to cancel your account without a callback by sending a message to a rep on Facebook Messenger or Twitter. https://m.me/Koodo 

Are you able to provide a screenshot of the messages? Make sure to remove any personal details, as this is a public forum.

L
  • Leesha C
  • Author
  • Beginner
  • February 28, 2026

Thank you for your attention, I have not used SIM card past December 2025. It has not been in my phone after Dec 2025.  I currently dont have access Koodo Sim Card, I have also closed my Canadian Bank Account before leaving the country. Can you please provide solution on how the balance can be reduced and then settled using International Payment methods ?

Koodo
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  • Koodo
  • Official Rep
  • February 28, 2026

Hi ​@Leesha C, we can see you were able to speak to the Koodo Expert Messaging team and they processed the cancellation for you. We’re here if you have other questions. 

L
  • Leesha C
  • Author
  • Beginner
  • February 28, 2026

Hi, I was able to connect with a rep. My plan is cancelled. I was to receive a phone call today at 10am EST to figure out paying my bill, but I still have not heard from them. The time difference makes it more inconvenient. I received another chat saying an international card would be accepted now, but when I tried to make the payment, my international card was not accepted, and I got redirected to a bot again where I ended up having the same conversation.

Flo Koodo
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  • Flo Koodo
  • Official Rep
  • February 28, 2026

Hi ​@Leesha C 

We have just sent you a PM so we can confirm some more details and further assist, please check your community inbox when you get the chance.

 

 

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