Cancel Home Internet Subscription

Let me flag a rep to help you out. They will direct your request to the appropriate team.

Hi ​@Auday 

We have looked into it and we can see that you spoke with a rep earlier today, have they been able to assist with your request?

I have the same problem. Can you help me with cancellation request?

Hi there, I’m having the same home internet cancellation. Could you please assist as a I have called your rep countless times and no feedback yet.

I’d appreciate if you could look into this urgently. Meanwhile, I have migrated my mobile number for your information.

Thank you for your anticipated swift resolution.

Let me flag a rep to look into it

​@Kanyinsola Daniels 

We are sorry to hear that you didn’t manage to get help!

We have managed to get in touch with the support team  in the meantime and a cancelation request will be submitted.

Once the cancelation completed, you should receive a confirmation by email and you can then return the equipment using the steps here 

Let us know if you have further questions and we will do our best to help!

trying to cancel my internet but keep getting placed on hold with no result

Is your call disconnected?

Keep trying if the first one fails.  I may take a couple of attempts

ive been trying to cancel since sunday, i get disconnected, or im left on hold then transferred to another department and left on hold for some endless loop  

Is this through a callback via Koodo Assist

https://www.koodomobile.com/en/help?autobots=rollout

yes, i just want to cancel my internet, and i feel like i have to jump through hoops

Have you tried the 1800 number mentioned in the original post above?

yes, hence why im coming to a community forum for assistance, can you flag a rep for me?

​@cowboycarl 

We are sorry to hear that you didn’t managed to get help in the meantime.

We have managed to get in touch with the support team and a request for the cancelation will be submitted shortly.

Once cancelled, you should received a confirmation and you can then follow the steps here to return the equipment.

Let us know if you have  further questions and we will do our best to help!

Can someone flag a rep for me too? I'm really frustrated because I can't get through to customer service to cancel my internet subscription.

I already did in your post