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Cancel Home Internet Subscription

  • February 8, 2026
  • 8 replies
  • 80 views
G

Unfortunately it looks like I am in the same boat as other users on here.

I’ve been trying to reach customer support to cancel my internet, but to no avail.


The activation came in about two weeks later than originally discussed. The modem also only uses a coaxial cable, which I don’t have set up in my house, so I am not able to use the service.

 

At this point I’d like to cancel the service before the 30 day refund runs out. It was a decent deal, but doesn’t look like it’s possible for me at this point.

 

Thanks

8 replies

O
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  • Oliver C
  • Mobile Master
  • February 8, 2026

I’ll flag a rep to help out.

Make sure you’re logged into the community using your self serve credentials and the rep should be able to take a look and forward your details to their dedicated team. They will respond here as I have.

Just a guy trying to help out 🙂
    Flo Koodo
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    • Flo Koodo
    • Official Rep
    • February 9, 2026

    Hi ​@GSelfServe 

    We have managed to get in touch with the support team and a support team member should get in touch with you. Can the support team reach out on the phone number on the account ending in *05 or on the other one?

      G
      • GSelfServe
      • Author
      • Connector
      • February 10, 2026

      Hi ​@GSelfServe 

      We have managed to get in touch with the support team and a support team member should get in touch with you. Can the support team reach out on the phone number on the account ending in *05 or on the other one?

      Thank you ​@Flo Koodo . The other one would be the right one.

      Georgia Koodo
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      • Georgia Koodo
      • Official Rep
      • February 10, 2026

      Thank you for confirming! We can see an agent attempted to contact you and left a voicemail, they will reach out again. 

        G
        • GSelfServe
        • Author
        • Connector
        • February 10, 2026

        Thank you for confirming! We can see an agent attempted to contact you and left a voicemail, they will reach out again. 

        I don’t see a missed call or voicemail, but I’ll wait for the next call. Thanks!

          Georgia Koodo
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          • Georgia Koodo
          • Official Rep
          • February 11, 2026

          Did you still want to cancel or keep the service? From what we understand, the Internet team was able to schedule a technician visit to see if a coax line can be installed.

          G
          • GSelfServe
          • Author
          • Connector
          • February 11, 2026

          Did you still want to cancel or keep the service? From what we understand, the Internet team was able to schedule a technician visit to see if a coax line can be installed.

          Well, I’m still looking at cancelling since I haven’t been contacted by anyone, so I’m not aware of any scheduled visit.

          Georgia Koodo
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          • Georgia Koodo
          • Official Rep
          • February 11, 2026

          Ok, we’ve asked for clarification and asked them to contact you as soon as possible to confirm, thank you!

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