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Question

Can't update pre auth payment credit card

  • March 23, 2026
  • 2 replies
  • 22 views

Trying to change my payment credit card, can’t enter details because of ‘502 bad gateway’ error

2 replies

Dinh
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  • Mobile Master
  • March 23, 2026

Typically, you would have to delete the existing one and readd the new method. Have you tried that?

Also, are you traveling outside of Canada or using a VPN ?


Forum|alt.badge.img+4
  • Mobile Master
  • March 23, 2026

Hi there,

can you try clearing your cache and cookies and seeing if that works? If it doesn’t, have you tried changing the payment method when in an incognito tab or on a different browser?

502 Bad Gateway Errors tend to be a server issue, trying these may sometimes help.