I have two Koodo accounts. One has my phone and my daughters. The other account is for my son. I log into my account and can see my number and my daughters. I can’t remember how to log into my son's account. No email addresses seem to work. My credit card has expired. I can’t update it. There is no one that I can call…. I guess they will just cancel the line at some point! Thoughts?
Question
Can't log into koodo account to update credit card info
+4Is your son’s account a prepaid or postpaid account? To pay or check the account balance, you can dial 611 from your son’s number and see if you can pay with a credit card that way.
You could also try searching for “Koodo” in your email app to see if any email from Koodo comes up.
In the worst case, if you still cannot find it, you will have to schedule a callback with a rep and ask them to look into it.
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