Hello. I am frustrated that I cannot get a call back to fix multiple issues with my account. I recorded a payment on Saturday with a rep on the phone. He tried to put me through to financial to ensure that I would not have my services cancelled for non-payment. He didn’t record my payment. Of course, I couldn’t place any calls today, my services were suspended. And, I now owe a reconnection fee? Second issue is the cancellation of my daughter’s number when she moved out in OCTOBER. I spoke to someone on the phone for all of that and they ensured me that it was done. When I checked my self-serve today, I see that I am still paying $65/mth for her phone number. Third issue is that we need to pause my husband’s phone for 6 months, due to him not being at home. He can’t use the phone where he is. I dd say that I would be contacting the BBB with a formal complaint because that’s the level of frustration I’m feeling currently, and now I can’t get a call back. None are available today. I don’t believe it. One phone call could really help out this long-time customer. Koodo does not seem to care much for good customer relations and retention.
Can't get call back
Hello. I am frustrated that I cannot get a call back to fix multiple issues with my account. I recorded a payment on Saturday with a rep on the phone. He tried to put me through to financial to ensure that I would not have my services cancelled for non-payment. He didn’t record my payment. Of course, I couldn’t place any calls today, my services were suspended. And, I now owe a reconnection fee?
Call #227 to get hold of the billing department and they can look into your payment recorded issue. You should be able to call that number even if your line is suspended
Second issue is the cancellation of my daughter’s number when she moved out in OCTOBER. I spoke to someone on the phone for all of that and they ensured me that it was done. When I checked my self-serve today, I see that I am still paying $65/mth for her phone number.
When did you call in about canceling that line?
Do you still see this line as an active line in self serve or just in your PDF ebill? Or both?
Third issue is that we need to pause my husband’s phone for 6 months, due to him not being at home. He can’t use the phone where he is.
If you want to put a line on seasonal hold. Please follow the instructions here:
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