My phone plan is deactivated due to losing hours at work and I can’t contact anyone at Koodo to ask for a 1-day extension before going to collections as I finally get paid the day my account goes to collections. I need an email address to contact a real person
+4Hi
As much as we want to help, we have limited access here on community when it comes to payment related inquiries.
If you are able to use a different phone number, we recommend scheduling a call back with the virtual assist and ask to speak with the Payment Support team, so they can look into it further.
+4In this case, please reach out on social media, so a rep can look into it.
You might still need to get in touch with a rep over the phone.
Even though your phone is suspended, are you able to call 227 with it? This number should take you straight to the payment folks and continues to work when your line is suspended.
However it wont work if your line has been fully closed out. Then you will need to follow the instructions Flo mentioned above.
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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