I was home in Canada for the holidays and got a prepaid SIM for my time there. Before I left, I got a notification that my plan had been renewed automatically. I'm back in Germany now and can't schedule a call back since I have no coverage and Koodo doesn't do international calls. I also don't recall creating a self-serve account (there seems to be no account associated with my email) and I can't create one now since I can't go through the text verification process from over seas. Koodo Assist and the social media reps have been absolutely useless. I was told to block the payments to Koodo by calling my bank. Seems ridiculous that Koodo can't just cancel the plan THEY are charging me for. Is there anyone I can speak to who can help me cancel the auto-renewal or just anything else I can do? I was told by the person who sold it to me that I would only be charged for one month unless I top it up myself, which hasn't been the case, so I feel like I'm getting scammed.