I have been having issues with RCS and my account and trying to troubleshoot with using different esims and devices with customer support but I was charged an extra $10 for “equipment exchange”.
Thanks in advance to anyone who knows what I can do.
Question
Can anyone help me waive this "Equipment exchange fee"?
This topic has been closed for replies.
+4Those are likely eSIM fees during the troubleshooting process.
Edited: They charged you $10 but refund back -$10 credit At the end, you only has to pay one eSIM
+4
We have looked into it and we have been able to remove the fee since this was due to a sim swap made as a part of the troubleshooting process. You should be able to see the updated amount due in self serve.
We have looked into it and we have been able to remove the fee since this was due to a sim swap made as a part of the troubleshooting process. You should be able to see the updated amount due in self serve.
Thanks so much
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