Can someone help me schedule a callback. I have a Koodo account but every time I go through the prompts with Koodo Assist it never answers my questions and will not allow me to schedule a “live” callback. I have received a message saying that someone has reviewed my account; however, they did not answer my questions.
Question
CallBack
What are the issues you’re having? Maybe we can help you here? 🙂
If someone in the community cannot answer your questions, then a rep can be flagged to help out as well. If you’re a prepaid user, we can still help you here but the reps abilities on this platform are more limited for that service.
I signed up for the 60GB/$30 New Years deal. The original plan was $50 with the following credits - $10 for 24 months, $10 for autopay/account. My latest bill did not include the $10 a month for 24 months.
Ah I see, you’re not the first with this issue.
Additional credits to the autopay credit normally begin to show on your bill after the 2nd or 3rd billing cycle. If you want, I can give someone a nudge to take a look to make sure they were added, but this is normally the case for credits. 🙂
I can see the autopay credit which brings the bill to $40; however, the $10 a month for 24 months has not been applied.
As I mentioned credits can take until the 2nd or 3rd billing cycle to start showing so not all of them may show on the first bill.
Do you want me to flag a rep to check that they were scheduled to be applied to your account? If so, make sure you’re logged into the community using your self serve credentials so they can find the account.
A rep has been flagged, they will respond here as I have with what they find or if they need further information. 🙂👍
+4Hi
We have looked into it and we can confirm the bill credit has been applied to your bill, please download the PDF bill and check pages 8 and 9.
The first bill is higher than expected due to partial billing period from the activation until the bill date. More info can be found here https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line
The bill credits do not apply for partial billing periods.
Please let us know if you have further questions and we will do our best to help!
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