Hello,
Last month, I never used roaming and I tried to inquire because I heard there was a history of roaming but I missed the day I paid because I couldn't connect. So I don't understand that there is an additional charge this month. I tried to ask many times and it didn't connect. Is there a solution?
Hi
We have looked into it and there were two outgoing text messages that triggered the roaming charge on the previous bill.
Please check the usage section in self serve for more details
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
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