billing issues

So....what is the issue exactly? If you haven't paid your bill since November then your account is likely suspended. So the sim won't connect to the network to receive a otp as the bill isn't paid....can you clarify a bit more?

i am outside canada right now and everytime i had to access my accounts i need otp because of which i had to  turn my sim on so that incufrrs a charge of 16$ every time i turn on . after repeated attempts to schedule a call back even koodo is not able to reach me even though i have to pay 16$ for the day i scheduled a call back as to keep my sim on

PS. their network is so bad the otp reach every about 30 mins to 1 hour later which is then of no use to me

Hi ​@Damanpreet Bajaj 

We understand where you are coming from and we want to help as much as possible.

In your previous post and also in private, we provided more details about the bill charges and the usage.

As per our discussion in private, we suggested reaching out on social media if you wish to discuss the charges further. Have you had the chance to send us a message on social media? 

send me the link on where to reach out

Koodo Facebook and X links are below at the bottom of this forum webpage.