I called Koodo to get a better deal. The customer service rep said that if I transferred to Telus I could get a better deal. I asked if there would be any charges or if I would be penalized. They said no. I asked them to make sure. They looked at my file and said it was safe for me to transfer. I said OK. If the call was recorded please listen to it. They did not speak with me about “Tab carryover”. They recommended a plan. They did not mention that I needed to migrate to a certain type of Telus plan in order to carry over a Tab. Poor customer service training and now I’m stuck with a bill for $357!!! I was on the phone with Koodo and Telus for 2 hours today and they said they can only offer me $75 rebate! Please help!
Question
Billing issue
did the Koodo rep you spoke with confirm you’re not able to return to Koodo and get the tab placed back?
If you like, I can flag a rep to give more info, but something like this would likely require speaking with a Koodo rep over a callback eventually.
+4As of now, since you are a Telus customer, you would have to follow up with them since that team were pulling you there. They should have notes about it.
If you still wanted to stay with Koodo, you have to contact Koodo directly again and tell them that you would like to come back. They might be able to help.
As well, I assume you didn't have any phone with Telus? If you had, the situation is complicated
+4Goran and Dinh - you are giving me conflicting information.
We are different people, so some variation in our advice is expected. Please note that this is a customer forum — we are customers just like you.
Our suggestions aren’t far apart. Both suggest you contact Telus/Koodo directly by the way. We simply offered additional perspectives to help you resolve your case.
Dinh suggested Telus first since their team got you to port over, whereas I suggested Koodo first as you’d want to port back if you can get the tab put back I imagine. Figuring out refunds and such from your time with Telus might well require contacting Telus.
I thought this was Koodo customer support.
Thank you for the advice. I had contacted them and was put on hold, for a manager, for nearly 2 hours and then got disconnected.
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