I was charged for 4 connections instead of 2. I ported my number but I see 4 connections in my bill for the whole month. My connection fee was supposed to be waived as per the rep. But it was charged as well
Question
Billing has charged me for 4 instead of 2 connections as well as activation fee
You were likely billed for 4 connections due to a system error or duplicate activations; the activation fee should be waived if promised by a rep. To resolve this, I falgged a rep on the community to review and correct your bill by removing the extra connections and the activation charge. Credits are typically applied to your account rather than reissuing a new bill. Check your account history for any adjustments after the correction.
+4Hi
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Hi Flo. This is my login from Koodo Self Serve
Hi
We have masked the personal details in your screenshot, please hide any personal info that you share here, as it is a public forum.
We have been unable to identify your account based on your community profile.
Please use the steps below to log in and let us know once done
+4
We have just sent you a PM, so we can confirm some more details, please check your community inbox when you get the chance.
We have just sent you a PM, so we can confirm some more details, please check your community inbox when you get the chance.
Thanks. Responded to your PM
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