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Question

billing

  • March 19, 2026
  • 3 replies
  • 29 views

Bring billed for a something I didn't receive and don't have

 

3 replies

Sophia
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  • Mobile Master
  • March 19, 2026

Can you be more specific? What exactly were you charged for and how?


Forum|alt.badge.img+4
  • Mobile Master
  • March 19, 2026

To add, how long has it been since you placed your order?

If it is mobile services that you signed up for and did so online, it is normal to be charged for this before receiving it. When you sign up, you check a box that agrees that you start being charged once the order leaves their warehouse.

 


Koodo
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  • Official Rep
  • March 19, 2026

Hi ​@Dalton ,

Can you let us know for what service you were charged or what product?