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Billing

  • January 12, 2026
  • 1 reply
  • 30 views

I am wondering when and why my monthly fee went from $28 monthly to $40. I have never seen anything saying that there would be a change

Best answer by Flo Koodo

HI ​@Metis man 

We have looked into it and we can see there was initially a bill credit for 7 months to offset the connection fee. After these 7 months, the bill got back to the regular cost.

We recommend downloading and checking the previous bills in self serve for more details. 

1 reply

Flo Koodo
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  • Answer
  • January 12, 2026

HI ​@Metis man 

We have looked into it and we can see there was initially a bill credit for 7 months to offset the connection fee. After these 7 months, the bill got back to the regular cost.

We recommend downloading and checking the previous bills in self serve for more details.