I cant speak to any one , only pre-messaged robots that does not answer the question .
i paid $39.69 on feb 11 th and does not show paid on the March bill there for says overdue payment of $80.17 , that i now paid but now i over paid $39.69 because i confirmed with the bank it did go through in Feb .
What happens now ? since i did the payment today march 17 th next bill says April 7 th will it show $0.00 balance due because i paid over?
Best answer by Flo Koodo
Hi
We have looked into it and we see the last payment before the one posted today was on February 5th, which covered the January bill. We don’t see any payment posted on February 11th.
If you have the confirmation from the bank regarding the payment on February 11th, we recommend dialing #227 from your Koodo phone and speak with the Payment support team so they can further check
The bill is generated once per month, and does not get updated if a payment is made after the bill is generated, but before the due date. If you look on your main self-serve page, you’ll see outstanding amount that is updated.
If you overpaid, the credited amount would be put towards your next bill.
+4Hi
We have looked into it and we see the last payment before the one posted today was on February 5th, which covered the January bill. We don’t see any payment posted on February 11th.
If you have the confirmation from the bank regarding the payment on February 11th, we recommend dialing #227 from your Koodo phone and speak with the Payment support team so they can further check
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