Hello community, good morning,
I have my bill with the following number
-$16.28
I have paused my account for a while as I'm traveling. What does it mean?
Thank you inadvance for your help
Solved
Bill with a minus signe
Best answer by Oliver C
Hi there,
a negative balance on your account just means you have a credit. This is not an amount you owe to Koodo. This credit will be used on the next bill that comes out, so say it is a $30 bill, the $16.28 goes towards it and you only owe $13.72.
I hope this explanation suffices! If not let me know if you have any other questions. 🙂
Hi there,
a negative balance on your account just means you have a credit. This is not an amount you owe to Koodo. This credit will be used on the next bill that comes out, so say it is a $30 bill, the $16.28 goes towards it and you only owe $13.72.
I hope this explanation suffices! If not let me know if you have any other questions. 🙂
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.