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Question

bill payments

  • March 27, 2026
  • 3 replies
  • 43 views
J

Hello,

 

I’ve been trying to find your customer service number, but no matter how much I search, I can’t seem to locate it. Honestly, it’s frustrating not being able to reach anyone directly. I’d like to clarify my bill, but I can’t find the customer service number. I understand this might be because I’ve already switched to another carrier, but it’s still very inconvenient.

 

Looking at my last bill, I was charged $50.40, and $23.71 was withdrawn from my card through pre-authorization. Could you please explain how this amount was calculated? Previously, when I spoke with a chat agent, I was told that I would receive a $36 credit, so I expected to be charged around $14.

    3 replies

    R
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    • Robert T
    • Mobile Master
    • March 27, 2026

    Credit balances get refunded automatically once your second closing invoice is generated (that's the second bill after you cancel), and it should arrive within 10 days of the billing date. If you don't have preauthorized payments set up, they'll send you a check to your account address. You'll want to see your final bill within 60 days of cancellation.
    To figure out your specific situation, I need a bit more detail:
    - Is the $50.40 your final bill amount, or is that something else?
    - Was the $23.71 a pre-authorization hold that's now showing as a charge?
    - Do you know if the $36 credit was a promotional credit or just an account credit?

    Mobile Masters are NOT Koodo employees, we're just friendly customers tryiing to help
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    • Koodo
    • Official Rep
    • March 27, 2026

    Hi ​@Joohee, as the agent mentioned they applied a $36 credit to your account on your next bill. The credit is still pending, the $23.71 charge was just the prorated portion of the March bill, following your cancellation. You'll see the credit on your upcoming final bill. 

    D
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    • Dennis
    • Mobile Master
    • March 27, 2026

    If you spoke with a chat agent after this current pdf ebill was generated, the details of the credit will appear on your next detailed pdf ebill. 

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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