Hello, the November bill is now out and there is an extra $60 charge on there for October 21. I private messaged earlier but have not heard back. Can you please assist.
Answer
Bill for November is now available and overcharged on European Travel Pass
Best answer by Flo Koodo
We have looked into it and we were able to adjust the bill properly.
We have also sent you a PM with more details, please check your community inbox when you get the chance.
Thank you!
This topic has been closed for replies.
+4When you say there is an extra $60 charge, do you mean that you were charged twice (2x$60) and you only bought it once? Or that you didn’t buy it at all?
I'll give the reps a nudge to bring them back to the post. Just note it may not be Flo who responds if a different rep is currently watching the page. 🙂
+4I see your old post now:
I’ll flag a rep to see if you can get some help again if it’s the same issue
Did you send the Travel pass text twice? Or did you get 2 confirmation texts about the travel pass you texted for?
+4
We have looked into it and we were able to adjust the bill properly.
We have also sent you a PM with more details, please check your community inbox when you get the chance.
Thank you!
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