I signed up 30$/60G plan, but the first bill shows only 10$ Pre-Authorized Payments Discount, not contains 10$ 24 months discount, please check it.
Solved
Biliing mistake
Best answer by Flo Koodo
We have looked into it and we can confirm the bill credit has been applied to your bill, feel free to check page 6 of your PDF bill.
Please take into account that the first bill is usually higher due to the prorated charge from the activation until the billing date. https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line
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Hi there,
have you downloaded and checked your PDF bill if it includes the credit?
Note that on your first bill after singing up or if you change your plan, you will be subject to a partial monthly plan charge. The credit may have just covered this and in bill overview it may not seem as you expect.
You can check the full PDF bill by following the steps here:
I am seeing the same thing. It is showing only one credit pf $10 not two credits of $10,$10=$20 dollars. I checked the invoice. I am not sure this is a service to keep if the charges are not modified. Who to reach out to?
Hi there,
have you downloaded and checked your PDF bill if it includes the credit?
Note that on your first bill after singing up or if you change your plan, you will be subject to a partial monthly plan charge. The credit may have just covered this and in bill overview it may not seem as you expect.
You can check the full PDF bill by following the steps here:
I’ve already download bill PDF,
Partial charges 5G 60GB Canada-US-Mexico (up to (Jan 02 To Jan 09) $13.33
Total partial charges .................................................................................$13.33
Monthly and other charges (Jan 10 to Feb 09) 5G 60GB Canada-US-Mexico (up to $50.00 Additional data $13/100MB SFD Roaming Data Access in Canada, US & Shock-free Data 60GB UL CAN SMS and MMS Unlimited Canada Mexico Voice Calls in US & Mexico
Pre-Authorized Payments Discount -$10.00
Total monthly and other charges ..............................................................$40.00
Add-ons (Jan 10 to Feb 09) Easy Roam INTL- PayPerUse Access On $0
Rollover Data Free Total add-ons .............................................................................................$0.00
Usage charges Free airtime refers to non-chargeable minutes that are not part of your included minutes, and may include bonus minutes, evening and weekend calling, *611 calls. etc. Long Distance - Domestic Phone $0.00
Free 2:00 (MIN) Total used 2:00 (MIN) Data Usage $0.00
Total used 1,076.145 (MB) Text Msg - Received $0.00
Total used 8 (Msg) Picture Messaging - Picture Receive $0.00
Total used 1 (Pic) Text Msg - Sent $0.00
Total used 1 (Msg) Local Airtime - Phone (minutes) $0.00
Included 2:00 (MIN)
Total used 2:00 (MIN)
Total usage charges ...................................................................................$0.00
Total before taxes......................................................................................$53.33
GST $2.67 PST-BC $3.73 Total, with taxes............................................................$59.73
It credited only $10 not $10 (pre authorized)+ $10 ( 24 months)
this is a really bad customer experience did not accept it from Koodo
another $6 additional
charge for what?
$16 dollar prorated charge! Well that i und.
I am also having issue with the bill do u need to create a new threat?
I believe a new thread is better, many posts said this situation, they may not have time to reply
I am also having issue with the bill do u need to create a new threat?
I believe a new thread is better, many posts said this situation, they may not have time to reply
correct 😅
and to confirm when you check your original contract documentation it shows that the credit was supposed to get added? If not that is ok as it may not show sometimes but the more information the better.
I am also having issue with the bill do u need to create a new threat?
I believe a new thread is better, many posts said this situation, they may not have time to reply
correct 😅
and to confirm when you check your original contract documentation it shows that the credit was supposed to get added? If not that is ok as it may not show sometimes but the more information the better.
In this thread, someone confirmed my discount is effective.
Interesting! Thank you for the extra information.
In that case I will flag a rep to take a look. From “Starting with your next bill” I presume they meant the one after this one as it is your first and credits sometimes take a cycle to show, but the rep should be able to clarify if there is an issue. 🙂
+4
We have looked into it and we can confirm the bill credit has been applied to your bill, feel free to check page 6 of your PDF bill.
Please take into account that the first bill is usually higher due to the prorated charge from the activation until the billing date. https://www.koodomobile.com/en/help/your-koodo-bill-after-youve-activated-a-new-account-or-added-a-new-line
Interesting! Thank you for the extra information.
In that case I will flag a rep to take a look. From “Starting with your next bill” I presume they meant the one after this one as it is your first and credits sometimes take a cycle to show, but the rep should be able to clarify if there is an issue. 🙂
Thank you very much, I thought the next bill is the first bill, because at that time I didn't have any bill. I hope the rep could clarify this issue.
Interesting! Thank you for the extra information.
In that case I will flag a rep to take a look. From “Starting with your next bill” I presume they meant the one after this one as it is your first and credits sometimes take a cycle to show, but the rep should be able to clarify if there is an issue. 🙂
Thank you very much, I thought the next bill is the first bill, because at that time I didn't have any bill. I hope the rep could clarify this issue.
No problem! In case you missed it, Flo looked into the issue and can see the credit was applied to your bill. In the PDF Bill the credit should be reflected on page 6. Going forward it should also apply for the next 24 months. 🙂
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