I have been calling koodo repeatedly since many days. No luck!!!! I need to cancel and need my money back. This is so ridiculous. I spent hours already!!!
Question
BEEN DAYS OF CONTACTING INTERNET LINE TO CANCEL
+4Eh, which number did you call? And are you a postpaid customer?
If you would like to cancel a cellular service, you can schedule a call back to a Canadian number of your choice using their digital rep www.koodo.com/chat
Eh, which number did you call? And are you a postpaid customer?
If you would like to cancel a cellular service, you can schedule a call back to a Canadian number of your choice using their digital rep www.koodo.com/chat
- I’m overseas and can not accept a call back on Canadian number but according to what I am reading call back is only for mobility?
- prepaid cx
+4If you are a prepaid customer, you don’t have to cancel. All you have to do is access your self-serve and remove the preauthorized payment method. The phone line will be suspended after 30 days of non-payment and canceled after 90 days.
If you are a prepaid customer, you don’t have to cancel. All you have to do is access your self-serve and remove the preauthorized payment method. The phone line will be suspended after 30 days of non-payment and canceled after 90 days.
I have used 5 days of service from the 30 days. So you want me to lose all the credit I should receive because I no longer am using it?
+4If you are a prepaid customer, you don’t have to cancel. All you have to do is access your self-serve and remove the preauthorized payment method. The phone line will be suspended after 30 days of non-payment and canceled after 90 days.
I have used 5 days of service from the 30 days. So you want me to lose all the credit I should receive because I no longer am using it?
Prepaid service credit is non-refundable though. https://www.koodomobile.com/en/terms/service-terms?
What do I need to know if I am on Koodo Prepaid?
Rates for prepaid service may change without notice. You can get service by using your prepaid service credits to purchase a base plan. Base plans expire after thirty days or up to one year depending on the plan you selected, but renew automatically if you have sufficient credits on your account. Service is suspended if you do not have an active base plan. You can change base plans at any time, but will not receive any credits for the unused days of the previous base plan. Boosters are available for additional minutes or data with an active base plan, and do not expire until service is cancelled. After ninety days without an active base plan, service is cancelled and you will lose your number. Upon cancellation of service, you will not receive credit for any remaining booster minutes or data. Prepaid service credits are non-refundable and are not reimbursed if service is cancelled. You can check your balance at
. Koodo provides you with the tools you need to manage your spending. Koodo will send an SMS message with options for more data or more minutes to the phone that is approaching its data or voice bucket limit. An authorized user can purchase more data or minutes by replying to the SMS or at koodo.com/selfserve, to accept additional charges immediately.
You decide for each user whether they are authorized to accept additional charges, including data or talk options beyond the user’s rate plan.
If the phone user does not have authority, they can contact an authorized user on the account for permission or they can have the authorized user add more data or minutes to that phone, which can be done online at
. The additional charges will be the current rate for a one-time data or talk add-on the user chooses.
+4HI
We see that you managed to get in touch with a rep over the phone in the meantime and the Internet service has been cancelled.
A refund has also been processed and it should be reflected in a few business days.
She wasn’t able to change the effective date to the date I started calling you guys. I told her to review there has been no usage in few days. Can you please do something about that?
If the rep on the line couldn't do it, I doubt it could be done here. I could certsinly flag a rep if you want to try again anyways but be aware that it'll likely be the same answer
If the rep on the line couldn't do it, I doubt it could be done here. I could certsinly flag a rep if you want to try again anyways but be aware that it'll likely be the same answer
Yes flag a rep. This isn’t ok or acceptable.
+4
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