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automatic payment has been taken out a week early without notice.

  • February 22, 2026
  • 1 reply
  • 36 views

Warning to everyone to not use automatic payments because Koodo has taken a payment out a week early without notice which caused me to have another payment bounce and cause me to pay for 2 nsf fees.

Best answer by Dinh

They mentioned they might withdraw the money 15 day before the billing date. Did they do that in your case? https://www.koodomobile.com/en/help/setting-pre-authorized-payments?

As of now, I would recommend you schedule a call back to Koodo and ask a rep to see if they could help with the NSF fee.

1 reply

Dinh
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  • Mobile Master
  • Answer
  • February 22, 2026

They mentioned they might withdraw the money 15 day before the billing date. Did they do that in your case? https://www.koodomobile.com/en/help/setting-pre-authorized-payments?

As of now, I would recommend you schedule a call back to Koodo and ask a rep to see if they could help with the NSF fee.