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Automatic payment failed

  • December 18, 2025
  • 6 replies
  • 76 views
C

I recently changed my auto payments to debit.  I accidentally emptied the account from which the money was withdrawn from.  And of course the withdrawal bounced and my bank charged an NSF fee.  My credit card company cancelled the payment.  I wanted to pay the charge plus any charges that Koodo will charge because of payment that didn't go through.

How long will I have to wait to get ahold of Koodo?  I can't pay online as it is still showing as paid.  I'd prefer to get it paid up asap.

 

Also, how do you go about calling as I can't find a number or easy way to?

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6 replies

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  • Carolyn Ibis
  • Author
  • Coach
  • December 18, 2025

Hello.  I actually did manage to talk to a rep right away.  I can't do much until the next billing as it's showing paid.  They will call me back on the billing date.

    Dinh
    Forum|alt.badge.img+4
    • Dinh
    • Mobile Master
    • December 19, 2025

    I would suggest you try to contact Koodo again once you receive the bill and Koodo’s NSF fee ($50). Ask if they can waive (or reduce) it, since it was an unintentional mistake. 

    A Koodo customer, opinions are my own.
    D
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    • Dennis
    • Mobile Master
    • December 19, 2025

    You can manually pay via online banking.

    THis way you dont have to wait for Koodo to register the failed payment.

     

    Regaring Koodo NSF fee, it will appear on your next bill.

    Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
    C
    • Carolyn Ibis
    • Author
    • Coach
    • December 19, 2025

    I would suggest you try to contact Koodo again once you receive the bill and Koodo’s NSF fee ($50). Ask if they can waive (or reduce) it, since it was an unintentional mistake. 

    When I talked to them on the phone about it they actually offered to take that charge off, which was nice of them.  They have scheduled a callback for me on the next billing date.

     

    I just went back online into my account and I was fortunately able to pay my current bill with my credit card as it finally processed the failed payment.

      S
      • ScammyKodo
      • Connector
      • January 27, 2026

      You are lucky you were able to schedule a call back. Koodo decided to suck and not offer phone calls and are now doing just chat which is not working well. 

      D
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      • Dennis
      • Mobile Master
      • January 27, 2026

      You are lucky you were able to schedule a call back. Koodo decided to suck and not offer phone calls and are now doing just chat which is not working well. 

      ​@ScammyKodo I have replied back to you on your original post

      Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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