Good day,
I bought a plan on Black Friday, and it did indicate that I was eligible for:
Additional discount of $10/mo when you set up auto-pay by bank account.
I did set up auto-pay by bank account. However, on my first bill I saw the total charge and not the discount was applied. The self-serve FAQ page was not helpful to show what to do when its not applied, yet I have a plan that was eligible.
Greatly appreciate your insight on what I can do. I am a new customer.
Thank you,
C
Best answer by Flo Koodo
Hi
We have looked into it and we can confirm the autopay discount has been applied to your bill, you can find on the 3rd page of you PDF bill that can be downloaded in self serve.
The first bill is usually higher due to the proration, more info can be found here
+4Hi
We have looked into it and we can confirm the autopay discount has been applied to your bill, you can find on the 3rd page of you PDF bill that can be downloaded in self serve.
The first bill is usually higher due to the proration, more info can be found here
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