Hello -
I was reviewing my newest bill and noticed I received a roaming charge for Dec 21.
I was not in the states, just hiking in sooke.
can someone please rectify?
thanks!
Question
accidental roaming - dec 21
+4Hi
We have reviewed the details and we have been able to remove the roaming charge since it was triggered due to accidental data roaming, feel free to check the details in your self serve account when you get the chance.
We recommend switching data roaming off and also switch to manual network and select Koodo in the phone settings, this would prevent the connection to a US tower when near the border.
For more info about how to prevent accidental roaming charges, please check out this article https://community.koodomobile.com/plans-services-232910/easy-roam-understanding-how-you-will-be-charged-while-traveling-7811296
Let me flag a rep for you
To prevent this in the future please change your network settings from Automatic to Manual and then select Koodo when you are close to the US border
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