I cancelled my account this weekend - one day before my billing period that I already paid for ended. Now I receveived my bill which includes a 10$ fee for “Cancelled: Pre-Auth Pay Disc” - so instead of getting one day of not using what I already paid for Koodo wants me to pay 10$ minus what they owe me.
How is that legal, how is that possible?
Question
10 CAD charge on last bill - cancelled automatic payments
+4As far as I know, their discount is only applies to a full month of service. If you canceled before the end of the billing cycle. They might take it back the credit https://www.koodomobile.com/en/help/auto-pay-discount
I cannot find that on the page you linked unfortunately. Is there any way of contacting customer service about this?
This is the section that Dinh is referring to.
If you need to speak with a rep, you can schedule a callback through Koodo Assist. https://Koo.do/Chat
Login to the community
No account yet? Create an account
Login using your Koodo Self Serve Login using Facebook
or
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.