I recently updated my plan which stated I would get a $10 credit on my bill for autopay. I do not see this credit being applied to my next bill. I am registered for pre-authorized payments via my bank account and not a credit card.
Answer
$10 Autopay credit not being applied
Best answer by Allan M
You won’t see the credit until your next bill is generated and will show for future bills going forward.
Have you had a bill come out since registering for auto pay?
+4You won’t see the credit until your next bill is generated and will show for future bills going forward.
Have you had a bill come out since registering for auto pay?
To add to Allan, did you download your PDF bill through self-serve and see if the credit was applied? You can check this by following the steps below.
Since I’ve registered for auto-pay a new bill was generated and no credit is on it. I did download the PDF bill from self-serve and no credit is listed there also.
When did you update your plan?
When did you register your auto pay by bank?
What is your billing cycle?
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
I registered for auto pay 10:30am Nov 18. Got conformation of set up and on self serve it says auto-pay is enabled.
Updated my plan shortly after around 10:40am Nov 18.
My billing cycle is Nov 17 to Dec 17 with payment due by Dec 12. Got text from koodo Nov 20 at 11am with bill amount/info.
Ah, the problem is that you have signed up for auto pay and changed your plan after your billing cycle has begun. Because of this your bill would have already been generated on the 17th, just not sent to you until the 20th.
Your autopay discount should begin starting on the next bill. More details can be found here:
Just a guy trying to help out 🙂
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