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K
KurtKelownaBeginner
asked in Billing & Payments

US Roaming charges when I did not enter the US

Account *******2 May 13th billOn May 9, 2024  I drove to the Tsawwassen Ferry Terminal just south of Vancouver and boarded a ferry to Victoria.  At no point did I enter the United States, but I was charged a roaming fee at 4:06pm presumably because I was very close to the boarder.  Where the phone number and location would be, the bil says “ER/VC”  and “ROAM/VOY”.I would like the $14 removed from my bill.

3
K
1 day ago
M
MiladydaConnector
asked in Billing & Payments

phone being charged $45 and not the $35 agreed upon

Hi, I don’t understand why I’m being charged $45 for my phone and not the $35 agreed upon originally with the salesman. I spoke with someone about this last month and they credited my account. So, here I receive the new bill with the incorrect amount again. I cannot keep contacting you guys every month. I changed providers for a reason... and that was for the difference in price which is not being honored.Please resolve this ASAP. Thank you!

8
M
1 day ago
B
bjcryBeginner
asked in Plans & Add-ons

Unexpected Rate Increase in May

Why did my plan suddenly change from $40 to $44?  I now see a notice in tiny print on my last electronic bill, but I still don't know why.  Is it possible to talk to someone in person?

1
O
2 days ago
W
wmddBeginner
asked in Other

Please turm off the voice mail

I do not use my cell for voice (lousy cell coverage here) so I am not interested having spam go to voice mail.  Can someone please turn it off?

1
Sophia
2 days ago
S
sunandcloudsBeginner
asked in Plans & Add-ons

Missing out on promos because promotional codes won't work

I changed my prepaid base plan a couple of days ago & wanted to use promo codes 15BONUS24 (plus 3rd month free until May 16th) or BONUS20GB30E but got “Your promo code is invalid. Please try again” or “The plan you've selected is not compatible with this promo”, even though I met the parameters. Self-serve prepaid login was down for a couple of days so couldn’t get help that way. 

3
O
2 days ago
X
XavierDNew Member
asked in Self Serve

Change language

Hi, I’ve read several topics about my matter but there’s no real answer…I just subscribed Koodo and the email that I got are in French, how can I change the language to English ?Thanks in advance 

5
O
2 days ago
P
pianyuBeginner
asked in Billing & Payments

wrong roaming charge

I didn’t leave Canada, but I saw a roaming charge in my account 

2
Darius Koodo
2 days ago
R
reeConnector
asked in Billing & Payments

Monthly payment increased $4 without any notice in May

I got $34 plan last Black Friday (Nov 2023), nothing changed for my plan or account since that day. But I found it has been increased to $39 when I got new bill this May. Is there anything wrong with that? 

1
O
2 days ago
U
us3rNew Member
asked in Other

Possible Reason for Extremely Weak Telus Signal in Eastdale, Oshawa?

The Telus/Koodo signal in Eastdale, Oshawa has been extremely weak for the past year. Data is unusable on Fleetwood and Adelaide and is extremely weak between Harmony and Townline.Technical support has acknowledged this already and has noted Eastdale as "An area of concern" since June/July 2023 with no ETA for a solution.I did some digging and according to Ertyu's Canadian Cellular Towers Map, the Telus towers were decommissioned in July 2023. I know Telus uses Bell Towers but this coincides with the weak signal since the summer of 2023. 

1
Dinh
2 days ago
K
KMTUBABeginner
asked in Tips, Tricks & Troubleshooting

Stream+ Activation Email doesn't work

I just subscribed to Stream+  When I click the link in the email from Koodo to activate Disney+ and Amazon, it brings me to my subscription page, but no subscriptions show up. I was able to activate Netflix because Netflix sent a email separately from Koodo to link my account.  I see this isn’t a unique situation so if anyone has any tips, I’d appreciate it!

2
Dinh
2 days ago
J
Jenmarie86Beginner
asked in Billing & Payments

Monthly Charges increased $4/mo without warning

My May 2024 bill has increased $4 without explanation. I have checked my bill and I was not receiving credits last month. When I look at my transaction history it tells me that my $45/mo plan expired on May 12th and I was automatically signed up for $49/mo plan effective May 12th. There is no listed expiration on this new plan and I had no idea that the “old” plan would also expire. I am no longer under contract and kept my plan when my contract expired a year ago. Is this the downside, they can just up your monthly rate without warning? 

1
Dinh
2 days ago
H
HCNew Member
asked in Other

Setting up eSim

I activated my new phone with the eSim voucher but even though it’s showing that the eSim is active, it’s also showing that the network is unavailable.  All the calls and texts are still going to my old phone.Is there something I’m not doing right?

7
Dinh
2 days ago
S
Steve OgdenCoach
asked in Purchases & Returns

I want a new phone, not a whole new plan with sim card

I'm trying to replace my phone with one in the Koodo store, but it looks like they want me to buy a whole new plan, including a new sim card with it. There must be a way to do this, but I can’t see it. Please point me in the right direction.

1
Dinh
2 days ago
A
ArtieleblancConnector
asked in Tips, Tricks & Troubleshooting

code 11b1 - can’t make any calls

I am visiting Canada and five days ago purchased a Koodo SIM so I would have phone service and internet access. The agent installed the SIM for me and everything worked fine for five days. Yesterday I was unable to make calls - I get a code 11B1. I need to get the service I have paid for. Help, please!

7
Dinh
2 days ago
P
pollockBeginner
posted in Billing & Payments

So you raise prices after 4 months from your Black Friday promotion ?

Not impressed considering I left Fido after 12 years. I've read many people complaining about this and the monthly contract T&C's being fed to them. You want loyalty with those games. Pretty low. Not a great start is you want mutual loyalty. 

1
Dinh
2 days ago
H
helenlauBeginner
asked in Billing & Payments

Missing Referral Credit on Phone Bill - Assistance Needed

I recently changed my phone plan with Koodo and was promised a $30 CAD credit by customer service for referring a friend, which can serve as a waive of the setup fee. However, this credit hasn't appeared on my bill, and I could not find any real person to resolve this issue. Could someone please advise on how can I reach out to the real person to ask for this issue?? When can I expect to see it reflected in my account? Any help would be greatly appreciated. Thank you! 

4
O
2 days ago
H
helenlauBeginner
asked in Plans & Add-ons

Network data not working in Canada

My phone plan includes 20 GB of Shock-Free Data at 4G speed, but recently, I've been unable to use my network data in Toronto. Suddenly, one day, I just couldn't access any data at all. Without data, it is hard to understand why I should continue paying for this plan, especially since I can't find any way to get help with this issue. I hope someone can help me with this issue or suggest how I can contact a real person for support. Otherwise, I will consider switching back to my previous service provider next month. This is only my second month with Koodo, and I'm already feeling disappointed with both the quality of the mobile plan and the customer service. Thank you for the assistance.

2
O
2 days ago
R
RRmisoBeginner
asked in Plans & Add-ons

International Roam Package

Is there any package for international roaming instead 16.00 per day usage? if we need to use a month, not wiling to pay over 500 for a month. thanks

1
O
3 days ago
B
bg2000gBeginner
asked in Plans & Add-ons

Samsung S21 5G - Not getting 5G speeds after Koodo switched me to 5G Plan

1 - I was recently switched to a 5G plan by Koodo but not getting 5G speeds at all.2 - Even after mobile network shows connected to 5G.3 - Was advised to change the sim card and get a 5G sim card from Koodo store.4 - Given a 5G sim, I am not sure how to identify if it's a 5G sim card.5 - Connected to mobile network data and 5G is visible but download speeds are only 15 Mbps to 25 Mbps.6 - I am not happy at all to be on a 5G plan if this is what i get as a 5G data speed.7 - Looks like 4G was better. I know how to switch between 5G and 4G but i want to experience 5G speeds. Can anyone help? Koodo Tech support?TIABG

4
Flo Koodo
3 days ago
S
SmallwildflowerblossomRockstar
asked in Plans & Add-ons

unable to select perk, says not added

Despite selecting free perk, it says no perk selected since I added a new phone.   I have logged in numerous times to do this selection of rollover minutes.   

4
Flo Koodo
3 days ago
S
Sam ChoiBeginner
asked in Other

Network Coverage on Grand Manan island in NB

I am travelling to Grand Manan island in New Brunswick. I will need reliable internet for a week. Will I have signal for my cell data? Is the island within network coverage? Thank you!

2
S
3 days ago
L
LottinvilleMember
asked in Tips, Tricks & Troubleshooting

need help with my internet .

I restart my rooter and my modern. nothing help i try to unplug and replug all stuff and nothing red light in my modem and deux green light on my rooter (lan and power)

3
O
3 days ago
O
onarockAdvisor
asked in Purchases & Returns

I want to buy a phone from Apple and swap it for my phone already in my koodo account

I have Koodo account and I want to buy an IPhone from Apple and trade this out for my other phone. How do I do this and what are the fees if I do not purchase the phone from Koodo? k 

4
Flo Koodo
3 days ago
J
janesaawBeginner
asked in Billing & Payments

Settled account - balance remaining?

I settled an old account through KMB Law back in April and now Koodo is telling me I owe 900$? KMB Law told me my account will be closed after payment received? They have confirmed they received and posted final payment.

3
Flo Koodo
3 days ago
E
em93Member
asked in Plans & Add-ons

Call forwarding?

I have the option on my physical device to set up call forwarding, but I do not see call forwarding listed anywhere under my plan details. I also do not see it as an option anywhere under ‘manage add-ons’. The self serve seems to indicate there should be an option for me to add it to my plan for $3, but the add on option is non existent… something I’m missing? 

5
Flo Koodo
3 days ago

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