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Plans & Add-ons

All discussions about Koodo plans and add-ons.

1,054 Topics
3,972 Replies

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Ir1shguyCoach

asked in Plans & Add-ons

Can stream+ subscription be kept if cell phone is cancelled?

I would like to know if my cell phone is cancelled will i get to keep my stream+ subscription too?

9 days ago

ricowrBeginner

asked in Plans & Add-ons

Canada-USA Roaming plan and tethering

I’m thinking about changing my plan to the “Canada-USA roaming with data, talk and texts.” However, I’ve been unable to determine whether or not there are any restrictions on tethering with this plan (and the AI Chatbot was decidedly unhelpful). Does anyone have insight into this? Thanks much.

11 days ago

RlukecoBeginner

asked in Plans & Add-ons

BebzkiBeginner

asked in Plans & Add-ons

will bill credit be removed if I purchase $0 tab phone?

I want to avail $O tab phone under my plan $60 with $15 credit. Will it be removed if I take a phone?

13 days ago

Pablo12Beginner

asked in Plans & Add-ons

unable to receive some pictures

Remi 10

13 days ago

Blueballer1969Beginner

asked in Plans & Add-ons

Different plans offered in different areas

Hi all,I have been loyal to Koodo for decades.I recently switched to the $30 + 30GB plan with no problems.I did the same for my mother who lives nearby.I suggested to my dad who lives an hour away to do the same, but the plans he is offered are different and start at $50. I walked him through the menus to the correct page “manage my plan and add ons” but the selections were totally different. He owns his phone and has no tab and has been with Koodo for a decade. Can someone explain this to me? Thanks.

14 days ago

TilluBeginner

asked in Plans & Add-ons

stream+

Stream+ STREAMSPECIALKM2410$ is not working? is it expired??

14 days ago

momsAdvocate

posted in Plans & Add-ons

Unlimited Data without 5G plan

Hey, I’ve been wondering can I please get the unlimited data Perk added to my plan for the line ending in 90 Without a 5G speed plan?

14 days ago

tim46Beginner

asked in Plans & Add-ons

internet installation fee

I was considering Koodo home internet. I do not have a cable service, only a phone line to my existing modem. Will their be a fee to switch to a cable connection?

15 days ago

MikeC999Member

asked in Plans & Add-ons

Reduced plan options for retireees

I am recently retired and looking to reduce my mobile plan….as my wife and i no longer need 50-70GB of data. We actually don’t need more than 3GB...my wife even less. I see Koodo offers lesser plans at lower prices...e.g. $39/month for 20GB plan...but I don’t see those options in the “self serve” for my wife or me. Are those plans not available to me since I am an existing customer? And if they are, how do I get to see and choose them?Just as an idea, has Koodo ever considered offering more reasonable plans to retirees (folks over 55 or 60)...something like $30/month for a 3GB plan...or $40 for 10 or 15 GB? I would think that would be a great option to market and swing seniors/retirees your way.

16 days ago

ahmlotfiBeginner

asked in Plans & Add-ons

I paused my account because im traveling but all my percs went away

Hello, I paused my account because i’m traveling back home but i assumed that the plan would continue until may 11(that’s how much i payed for) but i can’t use my internet or my phone i tried to unpause it but it’s not letting me. please help asap

16 days ago

Haleym24Beginner

asked in Plans & Add-ons

Pausing plan but already did seasonal hold this year

I’m travelling this summer so would like to pause my plan for three months. I already activated a seasonal hold this year so I am unable to activate the seasonal hold myself until August as seasonal hold has already been activated this year. August is after I return from my travels. Is there a way around this?Thanks for your help!

16 days ago

Sean McDermidBeginner

asked in Plans & Add-ons

Removing Amazon Prime from Add-ons

I am trying to remove the $9.99 Amazon Prime from my add-ons. I jut added the new Stream+ that has Amazon Prime included in it, so I want to remove the add-on.However, whenever I click on the “x” beside it, I go to a page that shows it’s being removed. When I try to complete it, I get a pop up advertising the new Stream+ and I click on Remove Amazon Prime. After I do that, it just brings up that same pop up again. It just keeps doing that, and it’s not actually removing it.

17 days ago

Jim AndersonAdvocate

asked in Plans & Add-ons

Unable to access Call Control

I had call control on my phone, but I got another phone through Koodo, and now when I try to access Call Control to sign up for it again, it just takes me to the screen, and I get nothing but a spinning circle..Tried on my phone, as well as my browser.

18 days ago

willy_smithConnector

asked in Plans & Add-ons

How do I DISABLE Easy Roam

How do I DISABLE Easy Roam?!? There are plenty of articles showing how to ENABLE it but none how to DISABLE it.

19 days ago

svetpavOrganizer

asked in Plans & Add-ons

New plans offer more data than my current plan for a lower price.

Hi,Currently I have two plans. #1 - $50 - 10 GB and #2 was $45, this month $48 with 6GB.When I checked new plans Koodo offers now (when logged out), they offer better plans for cheaper price.$44 with 50GB. When I tried to checnge my plan to a cheaper one, there is no option through self-serv. Are all these plans for a new clients only? I can see some of them are temporary promotion, but this one looks like nothing special. And they are under bring your own phone tab. I am not planning to use tabs, I do not want to buy phones through Koodo. Do I need to stop being koodo customer and then come back to get this plan? I would like to move both of my plans to $44 and get 50 GB on each one. Thank you,Svetlana

19 days ago

MariyaBeginner

asked in Plans & Add-ons

Data across Canada

Hi, I am from Montreal (Quebec) and I have a Canada-Wide unlimited minutes and 70 Gb. I’ll be in Toronto (Ontario) for the summer and I wanted to know if I can use my data there without any supplemental charges since it’s in another province. Thank you very much.

20 days ago

PerplexedConnector

asked in Plans & Add-ons

Can’t Pick A Perk

Hi, I signed up for a different plan this month. For 2 weeks I’ve been prompted to pick a perk. I want SMS international texting, but every time I try to pick it, I receive an error and a message saying to try again in an hour. I’ve tried over a dozen times. This is the transaction ID I received most recently:1714148317682156876

20 days ago

rodrigomm31Beginner

asked in Plans & Add-ons

Stream+ plan upgrade

I started a Stream+ Basic subscription on April 14th, and wanted to upgrade to the premium plan before even activating it. I just spoke with the customer service that told me: 1) I would have to cancel my basic subscription and start from scratch a new subscription; 2) A proportional credit/refund would be added to my account. I hung up the phone and cancelled the basic plan, but to my surprise I got the message that my subscription will be active until May 14th... So I tried to create a new subscription to see if the credit would transfer to the new plan, but the website gave me an error message - says I already have an active subscription.... This is painful... I just wanted to upgrade the plan. How can this be done? Thanks

21 days ago

AR2001Beginner

asked in Plans & Add-ons

New phone and contract, data plan didn't show in contract

I recently got a new contract and phone with 5G and 100G of data that I requested and is on the contract. However I set up me new phone and term, nothing. I'm stuck with my old plan and 4G data. How does one get that changed to what the plan my contract says I'm paying for?

21 days ago

kat2151Beginner

asked in Plans & Add-ons

Unable to remove Amazon Prime from Add-ons

Today I noticed that my free prime account is no longer free so I went to delete it from my account. I went to self server, subscriptions and then clicked the “x” to delete prime off of my account. It pops up to a menu that asks me if I want to cancel and gives me the option to select the streaming bundle with all 3 streaming services and has a button that says “cancel Amazon Prime” but when I click that option it makes dots that indicates it is loading but will not remove Prime. It just will not let me cancel. I’ve tried on both mobile and my desktop. It does the same thing.

22 days ago

Dan DurocherOrganizer

asked in Plans & Add-ons

Can't have both Int'l calling AND Int'l texting as addons?

I recently changed from a $45 account with free Int’l texting and 30gigs of data to a $35 plan of 50 gigs of data and unlimited Int’l calling (the choice of 3 addons at the time)I want to add on unlimited int’l texting but I don’t see it. Only pay per use. (100 for $10...which isnt cheap for how many I’ll be sending) Am I stuck with pay per use or am I just not seeing it?Thanks .

22 days ago

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