Koodo Community
Question

Pausing plan but already did seasonal hold this year

  • 30 April 2024
  • 2 replies
  • 31 views

I’m travelling this summer so would like to pause my plan for three months. I already activated a seasonal hold this year so I am unable to activate the seasonal hold myself until August as seasonal hold has already been activated this year. August is after I return from my travels. Is there a way around this?

Thanks for your help!


2 replies

Userlevel 7
Badge +4

Let me flag a rep to look into it

Userlevel 7
Badge +4

Hi @Haleym24 

The seasonal hold can indeed be set up once each 12 months. We recommend reaching out on social media or scheduling a call back through the virtual assist https://www.koodomobile.com/en/help for a rep to review the options for you. 

 

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