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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,066 Topics
  • 4,205 Replies

1066 Topics

A
AlaineBeginner
asked in Billing & Payments

Incorrect roaming charges

I was charged roaming fees when I did not leave the country.  I live close to the US border but I did not cross the border.  Is it possible to have my bill corrected, please?

2
Flo Koodo
4 days ago
M
MJIKBeginner
posted in Billing & Payments

Customer Service - Roaming Charges - Predatory Sales Practices

I was perfectly okay with my cell phone services, till one day one of your Sales Rep came to my door to sell the plans, the plan itself was attractive, however, I asked about roam charges, as I do not want any roaming or charges, the lady clearly explained unless and until I DO NOT REQUEST via phone or self serve for activating roaming outside Canada I DO NOT NEED TO WORRY the only thing she advised was to keep data roaming OFF, so I bought two plans, one for my wife and the other for my daughter, quite satisfies, so much that I planned to move all my cell phone accounts with Koodo, being a loyal customer with Telus for many many years i trusted, was satisfied that I intend to move my Bell internet with Koodo, until recently when I get a “SURPRISED” account update with an exuberant Roaming charges, Not sure how can a company like Telus allows such a scam, the worst part, your customer services, absolutely terrible attitude, they make sure Customer is always wrong, the way they talk is

2
Flo Koodo
5 days ago
M
MaureemBeginner
asked in Billing & Payments

incorrct data charges

Hello! I’ve been charged six times for roaming fees since the beginning of this year, each time I’ve been close to the border but I don’t turn on my data until I cross. How do I get these fees removed from my bill?

3
Flo Koodo
5 days ago
S
Sunny LeeConnector
asked in Billing & Payments

Still waiting for the refund cheque

Is there any way to get my refund cheque number at least?I am suffusing with this matter for last 4 months.  

6
S
6 days ago
D
DannyKMNew Member
asked in Billing & Payments

Charged Easy Roam Incorrectly

Hello,I was charged $14 on my last bill, for Easy Roam.I never activated this.  Why was I charged?

1
Darius Koodo
6 days ago
D
DAMHBeginner
asked in Billing & Payments

Monthly rate increased with out explanation in May,

I noticed in my May 2023 bill, 2 of my 3 phone plans increase from $50/ month to $53. The 3rd phone remained at $50/month. I don’t know why there was an increase in my monthly rate for 2 of the phones.

8
L
6 days ago
H
hongfeiBeginner
asked in Billing & Payments

Charging roaming when already set to airplane mode

I was charged roaming when my cell phone is set to airplane mode, a couple of times, please call me and help, thanks.

2
Darius Koodo
6 days ago
K
Kyeguy77New Member
asked in Billing & Payments

self serve sign in

I am unable to change my plan because I can't sign into the self serve.  It tells me my postal code is wrong but I can't find out which postal code I used to make this account.  Not sure what to do. 

2
M
7 days ago
N
NaufalBeginner
asked in Billing & Payments

Pause Billing

I’ve already paid for pausing my plan, yet I still receive a bill, what I supposed to do?

2
M
7 days ago
R
riffatBeginner
asked in Billing & Payments

Got wrong bill

I paid 60 dollars in cash to the assistant that activated my phone number for the first time ,and now the bill still includes the whole payment of 120 dollars i have not been able to find a way of contacting koodo how do i get that waived off 

2
Dinh
8 days ago
B
bradsraNew Member
asked in Billing & Payments

overseas roaming $16 for just one minute?

Why was I charged $16 on 6 days it shows in the Koodo bill one minute of data in Thailand. I was not using the internet for anything and only used wifi. It’s almost $100. I’ve also been charged for roaming the US when still on Canadian soil (Vancouver Island).  In that case, how can Koodo’s cell coverage be so weak within Canada that it jumped to Washington state across a long stretch of water.  Perhaps just don’t use Koodo if you expect any need of roaming.

1
Flo Koodo
8 days ago
S
singhtalksAdvisor
asked in Billing & Payments

Falsely Charged for US Roaming while in Canada

While driving from Calgary to Surrey on April 19, my wife’s phone received a text message saying that she was roaming in the US as we were passing through Abbotsford. We didn’t think much of it as we were only there for 2 days, but I got the bill today and see that her number was charged $14 for roaming when we never left Canada. Oddly enough I never got any message saying I was roaming even though Data Roam is on for my device as well. Please reverse these charges.

2
S
8 days ago
M
Martin JanssenBeginner
asked in Billing & Payments

Charged for US roaming while in Canada

Was charged for US roaming on April 2, 2024 after returning from the US by car after crossing the US - Canada border at Lacolle, Quebec just before  5pm that day. Time stamp on billing information shows phone data activity  only after 5.02pm that day after I removed flight mode.  How to proceed to obtain a refund for false roaming charge?

4
Flo Koodo
8 days ago
J
jackkkkkkkMember
asked in Billing & Payments

Base price of my plan increased from $29 to $35

I was shocked that my bill this month was increased by over $7. My base plan was $29 in the previous month but now it is $35. I didn’t get any notification about the increase. Do you have the same experience? Now it shows:$35 30GB UL Can Min SFD (4G Speed)$35.00

3
J
8 days ago
M
MitchMac1327Beginner
asked in Billing & Payments

Bill Pricing

Am I missing something as to why I am still paying Easy Roam charges after switching to this new bill?

1
Bernard Koodo
8 days ago
K
Kevin LePapeAdvocate
asked in Billing & Payments

Billing Correction for Easy Roam Please

On April 10th I was charged $14 for Easy Roam while driving through Midway from Nelson to Kelowna. I received 2 text messages around this time, sent nothing and made no calls. This is an ongoing problem due to insufficient network coverage along Highway 3 which parallels the border through BC. Using Airplane mode for hours is not a realistic solution. Limiting network connection is not realistic in this part of the world, It’s a Bell tower that allows reception in my home. So I look forward to this charge being reversed, please and thanks.

6
K
8 days ago
A
AH2024Beginner
asked in Billing & Payments

Roaming charges

Hi there, I have been waiting for a response from Koodo regarding 14 days of roaming charges that were recently charged to my account  (only 3 days were actually used, the other days WIFI was used).  This was an international trip. It has been over a week without a response. Today I received my latest bill and no charges were adjusted. Has anyone ever heard back from Koodo? Is there a phone number I can call? How about a real person to talk too? Ugh...I am seriously thinking about changing providers once this is resolved.   

4
Flo Koodo
8 days ago
R
RijaNew Member
asked in Billing & Payments

How can I delete my plan and cancel it

title, this company is a fraud I want to remove my plan i barely use my phone bill yet they increased it by 5$ such a trash shitty company fraud

2
Bernard Koodo
8 days ago
N
nady girgisBeginner
asked in Billing & Payments

Am I the only one? 2

A member asked for details; from not so far history here is an example. Because of my health and age I go to the US and spend the winter with family. I did that before I became Koodo’s customer, therefore they knew. Koodo tried to entice me to join a monthly plan for ‘Roaming’. I declined since I rarely use my phone; it is mainly for emergencies. For 23 days, Koodo cutoff service as punishment. It was time and I came back to Canada and I received an email saying “there is someone in the US pretending to be you…” to justify not giving credit for the 23 days. My reply was 2-questions: “did Koodo receive 2 signals from US and Canada same time?” The other question was “even if that were true, this is a network security issue, why are you telling me? Do you expect me to solve it for you?” There was no answer of course!!! Not only that, they used that same crap 2 more times to cover-up scams. Another beauty; over $100 “service charge” suddenly appeared in my bill. Before I could contact Kood

1
L
8 days ago
M
markst3ph3nConnector
asked in Billing & Payments

Billing Inquiry: Tab Bonus Debit - Cancellation

I got charged with a Tab Bonus Debit - Cancellation and I was not informed that this would be the case if I cancelled my service. Is there a number I can call to sort this out?

9
M
9 days ago
LadiesMan217
LadiesMan217Rockstar
asked in Billing & Payments

Seeking Advice on Resolving Unexpected Overage Charges from US Trip

Hi everyone,I recently faced a surprising issue with overage charges on my last bill and am seeking some advice or similar experiences from the community.During a week-long trip to the US, I took steps to avoid any overage charges by turning off cellular data and using WiFi calling, under the impression that it wouldn’t use my network minutes. Unfortunately, I was hit with $250 in overage charges for long-distance calls made during this period.After discussing this with a Koodo agent, I was informed that WiFi calling still counts towards network minutes. While I understand the explanation now, I was initially told I would receive a $200 credit due to my longstanding relationship with Koodo and this being my first incident of this nature. However, a couple of days later, the same agent called back to retract that offer, replacing it with a $57 credit instead.I am quite disappointed with how this has been handled and will likely switch providers unless these charges can be waived or sign

6
Flo Koodo
9 days ago
ScottDonnelly99
ScottDonnelly99Beginner
asked in Billing & Payments

i would like to discuss my bill with a koodo

How can I talk to a koodo rep over the phone to discuss some charges that were unexpected?

3
Bernard Koodo
10 days ago
S
speedy3aBeginner
asked in Billing & Payments

Error message when trying to pay remaining bill after cancelling my phone number

Hi,I recently got a monthly plan from Koodo for the duration of my stay in Canada. Since I am back in my home country, I requested to cancel my phone number/account and was told I’d be able to pay the remaining bill according to my usage when the number was cancelled. Now that it is cancelled, I have been trying to pay the bill nearly every day, but I’m faced with an error message just as I try to pay: “The service is unavailable right now | Our systems aren’t able to process your request at this time. Check back shortly or refresh the page. | Error code #500”. I also do not have a canadian bank account, so paying through a bank is also not possible for me. I tried to request a callback to sort out this issue so I could pay my bill, but unfortunately, I no longer have a Canadian phone number, and I am not in Canada anymore, and the chatbot says it will only callback Canadian phone numbers. This means I have no way to reach Koodo and resolve this issue directly and pay my bill, and unfo

2
Sophia
11 days ago
W
wavliaConnector
asked in Billing & Payments

When Does Payment for Seasonal Plan Start

I’m currently out of the Canada for 4 months and I was advised by Koodo to temporarily suspend my service so that I don’t have to pay the full amount of my plan  (50GB UL Can Min SFD) while I’m away. I paused my service on May 2, 2024, but Koodo is still charging me for my 50GB UL Can Min SFD plan this May. Does that mean that I’ll be paying for my regular phone plan service this month only, and I’ll be charged for the seasonal hold plan next month (June)?

10
Flo Koodo
11 days ago
N
nady girgisBeginner
posted in Billing & Payments

Am I the only one?

Koodo keeps trying to rip me off. Latest after being hounded by Koodo to get 5G phone I bought one on Feb 26 and paid the deposit on the phone and monthly charge for March. I pay in ADVANCE like everybody. I received a bill for Mar in Feb. You would expect the thieves to cancel Feb bill after paying for Mar with the new phone on Feb 26. But no they like to steal from seniors. This is not the first attempt to steal from me!!!!

2
Bernard Koodo
11 days ago

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