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Jules DBeginner

asked in Tips, Tricks & Troubleshooting

Bob CConnector

asked in Tips, Tricks & Troubleshooting

Small x on signal bar icon

So, in an effort to digitally detox, I purchased a Sonim XP3+ flip phone (cool rugedized flip phone by the way). I noticed while I was working in Edmonton that I would get a small x on the signal bar icon when using LTE service. I would switch it to 3G and the x goes away. I switch it back to LTE and its fine for a bit, then the x returns. It obviously means I have not internet service (not that I really need it...its a flip phone..) but could this mean that there’s and issue with the SIM, phone, or is the network overloaded? Never had an issue with the Samsung S21.

1 year ago

Deemanthe9thConnector

asked in Tips, Tricks & Troubleshooting

setting up preferred network and enabling voLTE on a non koodo phone

I recently bought a Redmi note 11. When I type in *#*#4636#*#* I want to make sure my preferred network type is set to the correct type. Can someone confirm is is correct please? Second I have voLTE added on my account and this phone supports it but it is greyed out. Dors Koodo have to enable it for this phone?? I really will like this feature activated please.

1 year ago

TheOneTheyCallMavBeginner

asked in Tips, Tricks & Troubleshooting

Pixel 7 not engaging Wifi Calling

Hello 🤓I called a few days ago and support activated Wifi calling on my Pixel 7. When I am on a call, it still only engages the GSM network and does not engage WiFi Callinghere is what I have done:Restarted the phone Turned wifi calling off and back onHope someone can helpThank you in advance

1 year ago

MizzleBeginner

asked in Self Serve

payment issue with credit card

Hi there,I am trying to pay my Moblie bill (Koodo Moblie) with my CC (capital one gold Mastercard) . Is this acceptable? I have also matched both addresses on files and can confirm they are the same. I have also went into the store to try and pay there but unfortunately they are coming across the same error message. Please help! Bill due on 9th

1 year ago

Jaman16Advisor

asked in Billing & Payments

Refund after cancellation

How do refunds work after cancellation? I cancelled back in mid December and my final bill was generated with a negative balance. Thought they would just put the money back on my credit card but so far nothing. thanks

1 year ago

RACHSConnector

asked in Other

Can i use the phone and plan offers at the same time?

I would like to upgrade my phone.When I log into my account, there's one offer available that I can earn a $254.25 bill credit for 15months when I upgrade to select phones.If I upgrade to new phone, I have to change the plan over $60 as well. Currently, there's plan offer too. It is available to new activations or phone upgrades with the tab for existing customers. (Up to $254 in bill credits over 15 months. How nice is that?! When I checked after adding the phone and plan to the cart, the total amount of the tab and plan amount to be paid every month is displayed, and only the amount that credits are given only when upgrading the phone is specified at the bottom. The curious thing is that there are two offers, but I don't know why it says that only one gives credit. Nowhere does it say that i can't use both offers, but I'd like to check if I can get a bill credit for the plan.I appreciate it if you could answer to my question asap.

1 year ago

Kyle GurungBeginner

asked in Billing & Payments

Buying the online only $15 starter plan

I am an international student and would like to get a new SIM, currently looking that the online only starter plan of $15/month. Would it be possible to make payments for this at a local store?I have not set up a bank account yet, since I assume I will have to put in my phone number as contact details (which I don’t have), so I cannot make payments online.I have my own device too so all I’ll need is the SIM.

1 year ago

Steve_tt69Beginner

asked in Tips, Tricks & Troubleshooting

not receiving authorization text messages from certain websites

For some web services that use two-factor authentication, I do not receive text messages so cannot be authenticated. I enter my username and password, then I enter my telephone number for the site to send me a text message with the code; I never receive the message. This is very inconvenient as many sites now use two-factor authentication and some do not have the ability to send the code to an email address.

1 year ago

CommonUsernameCoach

asked in Other

disable my ability to receive texts from email applications

I was reading in the related topic that there is a way to disable receiving texts from email applications. Since the only text I get from email are spam/scams, I would like to disable them.@Flo Koodo (or any other Koodo rep that happens to be reading) you’ve helped people in the other thread with this issue, can I get a PM as well to make the texts go away - I have been reporting them, but they still happen Cheers

1 year ago

Tmuck485Connector

asked in Plans & Add-ons

buying another phone and plan

I am a new Koodo customer having just purchased a new phone and plan. How long do you have to wait before you can buy another phone and add another a line? I’ve read it’s 45 days. Does that start the day you purchased first phone, the day phone was shipped or the day I received my phone?

1 year ago

RavenhillBeginner

asked in Billing & Payments

Black Friday bill credit not applied

Signed up for a Black Friday deal with a $25/month bill credit for 2 years.Just got my bill for the first full month (Dec. 8 to Jan. 7) and the credit is missing.Anyone able to suggest a solution?

1 year ago

rylewooo9Beginner

asked in Billing & Payments

Can I add money to postpaid account?

Hi there, I transferred money from bank to my postpaid account but I don’t see the funds in my account. Can I add money to postpaid account? If not, where is my money?

1 year ago

C_bayntunConnector

asked in Self Serve

error transferring telus number to koodo

Both my wife and myself bought Koodo phones/plans, and have been trying to transfer our Telus numbers over for the last three days. Every time we try, using either our telus account numbers, or IMEI, it says the number is incorrect. We are 100% certain these are correct, and it’s pretty frustrating having these new phones, and paying for a service, but not being able to use it. please help

1 year ago

lejayBeginner

asked in Billing & Payments

minutes overage charge on an unlimited minutes plan

I just got my first bill for my new plan…I moved from an unlimited Canada minutes plan to another unlimited Canada minutes plan. My first bill has a $24 overage charge for minutes for a call within Canada. I spent ages and much frustration trying to use the chat and call back...it is useless. How do I get this fixed? It is impossible to reach a human on the phone or on the chat, and the call back is ‘unavailable’. Please help! Thank you.

1 year ago

JeffH01Beginner

asked in Billing & Payments

Credit Report Dispute

In October my credit card was compromised around the time my automatic payment came out. My billing history even now shows payment received with no indication of reversal. I never got any type of notification that my payment was unsuccessful. Then my November cycle comes around and I was charged for the missed payment and the new cycle. Okay, fair enough. But you had it hit my credit score. If I had been notified in any way that the payment didn’t go through I could have used another payment method to cover the charge, but if my online statement is showing that it is paid, I’m not going to double pay it. Please remove this from my credit report.

1 year ago

akumaBeginner

asked in Self Serve

why cant i contact support...

aye man...all i need to do is talk to a real person to active my account so i can call the credit agency and tell them my bill was already paid in full before they sent me the notice… someone tell me wtf im suppose to do to talk to these butt heads >:(

1 year ago

AlMorrBeginner

asked in Billing & Payments

Missing Black Friday credit

I’m missing my black friday credit of $20 from the $45 for 50 GB promotion. I got charged this month for the full $65. I had the same issue last month and scheduled a call back in which they gave me the credit but I’m still having the same problem for the second month.

1 year ago

Eric P.Rockstar

asked in Other

How do you change your email for Koodo Community?

I changed my Koodo account email a couple years ago but my Koodo Community email remains the same and I have been unable to find a way to change it.

1 year ago

Aaliyah SBeginner

asked in Billing & Payments

Upgrading phone before paying tab charge

I’ve upgraded my phone but I still had a remaining tab balance. Does this balance get carried over to my total tab balance with my new phone upgrade? What happens now? My order got approved and a new service agreement was sent to me but nothing about my previous tab balance was mentioned.Also I got a phone plan with the winter sale going on, and it’s valid until January 9th but again, the new service agreement didn’t mention the bill credit.

1 year ago

Tmuck485Connector

asked in Billing & Payments

bill credit

Got my first bill. My $20 credit was applied to the first month partial charges on the original number but when I switched it to my own number the $20 credit was not applied to full month of January. Can anyone sort this out for me.

1 year ago

MatchaOrganizer

asked in Billing & Payments

Incorrect credit amount for BF Promo

Hi All,Another BF promo credit issue. After the taxes my promo should total $22.40 (I’m in BC), but based on these credit amounts I'm only being credited $22. Sure it’s only 40 cents, but that adds up and if anything is the principal of the matter. To add to this my first month with Koodo I was billed the entire monthly plan amount of $65 + partial charges with no credits applied. This was fine because a CS rep said the total would be reflected on my second bill. Sure enough second bill comes around and my total is for $50.79. At this point I'm just looking for some clarity from a CS rep who can help correct the issue, because this sucks.

1 year ago

WidgetBeginner

asked in Prepaid

Pre-Paid 360 Day Plan - can't Switch in Self Serve

Hi there, I am a Koodo Pre-Paid customer and have been for years - I am trying to switch my plan to one on the 360 Day plans on my self serve account - however, whenever I click submit payment I get an error message stating something has gone wrong. I tried multiple credit cards all with the same error.I scheduled a call back from support and we got disconnected and no one has called me back. Can someone please help me with this.Thanks

1 year ago

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