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AsiaM53Coach

asked in Plans & Add-ons

Stream+

It seems alot of people are having issues with the add on of Stream+. Not sure I want to add the hassle, but I have another question... what of you wanted to add Stream+ but dont want apple TV? Do you have to take it as part of the bundle? I hate apple and apple os and products. Would not be worth taking a service ( whether or not it is available , as so many users are having issues with it anyway) when I don't want that part. Will you be fixing this Stream+ service unavailable issues soon? And by then, will you also offer the bundle without having to have appletv as well?

1 year ago

WKLBeginner

asked in Purchases & Returns

Refund on extra payment

Hi, I stopped my Koodo service and with a negative credit balance before, this month I received the bill and the balance is zero, I guess it been refunded. But I did not set up any pre-authorize payment and I moved out from the previous address. Can I get that cheque? Thank you.

1 year ago

Les23Rockstar

asked in Plans & Add-ons

Texting and Long Distance

Greetings,I have a phone and data plan with the following addons: 1000 Intl LD min Bonus V2 Pay-Per-Use Intl Long Distance Koodo VoLTE AccessI can text the US w/o being charged but I don’t know if I can text Austraiia and Europe. How can find out what my plan allows. This info does not appear to be findable from witihin my account.Thanks in advance.

1 year ago

randallcracknellBeginner

asked in Plans & Add-ons

Stream+ activation with current Netflix and Apple+ subscriptions

I recently signed up for the stream+.I currently subscribe to Netflix and Apple+.Will these accounts be automatically rolled into Stream+?I want to avoid paying twice each month for these subscriptions.

1 year ago

GreyBeginner

asked in Plans & Add-ons

mb1952Ambassador

asked in Plans & Add-ons

Calling US from Mexico

I have free calling to US and Mexico. If I am in Mexico with Easy Roam, can I still call the US no charge?

1 year ago

DaleHBeginner

asked in Billing & Payments

had a phone call from Costa Rica to the US that totaled $140, but I have an add-on that allows me to call the US for 5 cents/minute

Hi there, I am currently in Costa Rica and had a phone call to the US that totaled $140. I also had a phone call to Canada where I was only charged the $14 roaming fee and no cost for the call. I have an add-on that allows me to call the US for 5 cents/minute that I thought would apply to my phone call to the US. Can someone from Koodo please rectify my bill and reverse that charge?Thanks, Dale

1 year ago

Jennifer CuttlerConnector

asked in Tips, Tricks & Troubleshooting

new user cannot make call

my husband and i just switched to koodo and now i cannot call him and he cannot call me but we can receive and make calls to other people. does anyone know why? and how to fix it?

1 year ago

Brennan1046Beginner

asked in Purchases & Returns

Toll Free # Charge

While I was visiting the states over new years my airliner lost my bag.They then gave me a card with their phone numbers one being a toll free line.I called multiple times to try to get through but I kept just waiting for a few hours.Im just checking my monthly phone bill and it’s nearly $500. I was under the assumption toll free lines are free. Am I wrong?

1 year ago

Alyssa ScurryBeginner

asked in Other

Network Unlock

hi .I have a second hand Samsung Galaxy Ace .. I spoke with a rep today to receive an unlock code .. everything was great , until the phone died ... now that is powered back om, its asking me.for a network unlock code again... can someone possibly flag a rep ?

1 year ago

PoppodBeginner

asked in Tips, Tricks & Troubleshooting

US prepaid SIM card

I bought a prepaid SIM card in the US since I will be here for 2 months. It won’t connect. They tell me there are restrictions on my phone when they checked my IMEI. Why is this? Is it because I still have a tab on my phone? Do I have to pay this off before I can use a temporary US SIM?

1 year ago

Steph 262Advisor

asked in Tips, Tricks & Troubleshooting

What determines signal strength/service?

I have two koodo phones - one is an iPhone XR (~3 years old) and the second on is a new iPhone 14 (2 months old). I use the XR, my daughter uses the 14. We have noticed that the signal on the 14 is significantly worse - we can be sitting right next to each other in the car and I have service and she does not. Likewise in buildings - many times she has no service and I do, Is there any explanation for this, is there some setting that could be causing this. I thought a newer phone would be better than my older one, but apparently not.

1 year ago

Chantal DBeginner

asked in Billing & Payments

Monthly Credit time span?

I changed my Koodo Phone plan on Boxing Day to “$65 40GB UL Can Min SFD (4G Speed)”.I noticed I am getting a $15 monthly credit. However I can’t seem to find how long this credit will last for?I signed up for a 23 month tab plan, will the credit last for the entire 23 months? I can’t seem to find the credit time span length in my contract. Thank you for the help!

1 year ago

pike_heatherBeginner

asked in Prepaid

Data not working in US

My mom is travelling to the US - as a prepaid customer with an iPhone. She has added Roaming Data Booster, Roaming Text Booster and Roaming Talk Booster - but she is unable to send texts or make phone calls when she isn’t on Wi-Fi! Under Cellular data options- data roaming is on.\Her cellular data network is listed as sp.koodo.comAny ideas why this isn’t working?

1 year ago

Lisa Ann SimsonBeginner

asked in Other

Thank you Lina Feb 15 2023

I called in around 530pm my time on Feb 15 2023. I was greeted by a service rep named Lina. She listened to my problem and really heard what I said. I have had an issue since January and had called a number of times speaking to many reps. I had waited a month and a half and was told it would be another two weeks to wait from Apple support. Thanks to Lina she dug deeper and spoke to the right team members and solved my issue! I am ever so thankful to her. My problem was solved in an hour! Now that is amazing customer service! Koodos to you Lina!

1 year ago

Will33Beginner

asked in Plans & Add-ons

wrong data amount?

Hi! I’m currently paying for the $65 plan, which says it should have 15gb of shock free data. However I just got the text that my data is stopped because I used all “5120mb” and my usage in the self-serve portal shows 5/5gb used. Why is it capping me at 5gb if my plan is for 15gb? Am I missing something?

1 year ago

Sam123Beginner

asked in Billing & Payments

Tab Overcharge

My tab shows a balance of $0 as of my January 22nd bill, but on my bill for February I have still been charged $33 for the tab. Why am I still being charged $33 for my tab when it is paid off now.

1 year ago

PaulStBeginner

asked in Plans & Add-ons

no roaming in US

I have easy roam on my Samsung Galaxy S20 fe 5G, but cannot make phone calls. Have tried everything suggested but no luck. Took the phone into an AT and T store and the tech said everything looked fine, but still no service. Curiously he said Koodo appears to think my phone - self purchased - is 3G. Any suggestions?

1 year ago

Popps45Beginner

asked in Billing & Payments

Long distance charges

I have recently added Unlimited Anytime Minutes to my plan and I am being charged for long distance for calls that I make. Why is that?

1 year ago

BobJokes101Beginner

asked in Billing & Payments

How do I call a rep to pay off account If i have no Canadian Bank or phone number?

Just got back from a holiday in Canada and I cancelled my account with koodoo. Issue is I still need to pay the account off, but I only have an Australian bank account and no more Canadian phone number to call a rep. What can I do?

1 year ago

tau2piConnector

asked in Tips, Tricks & Troubleshooting

WIFI Calling firewall port numbers

Hi,Looking for the specific RFC IP ports required to properly configure a firewall to allow WIFI Calling. My research shows that there are some common standards but each carrier might have some distinct ones for their implementation. Could you document those for me please? Common RFC port assignments - UDP 500, UDP 4500, TCP 143Others I have seen - UDP 5060, 5061 - TCP 5060, 5061And any specific DNS/IP addresses if necessaryI have to provide this to the corporate security team to allow access as they have the network locked tight.Thanks

1 year ago

VickiDeeBeginner

asked in Plans & Add-ons

Bermuda long distance from Canada

Does anyone know if the unlimited long distance calling to the US include Bermuda? Thank you

1 year ago

AnneBeginner

asked in Self Serve

QR code

Where can I find my QR code?

1 year ago

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