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Sam965Beginner

asked in Purchases & Returns

internet issue

I signed up for home internet last week. My activation date is April 8. I see in my receipts that I was charged for the month, but then reimbursed a few days later. Does that mean my subscription got cancelled some how? I have the modem already.

22 days ago

TofuOrganizer

asked in Plans & Add-ons

LRVBeginner

asked in Tips, Tricks & Troubleshooting

STREAM+ ACTIVATION LINKS-NOT WORKING

I purchased STREAM+ subscription on March 29, 2024 and tried to activate all three platforms (NETFLIX, DISNEY, PRIME). But, nothing happens after clicking the “ACTIVATE” button”. It keeps me on the same page. Please, need help. Thanks.

22 days ago

kathleenjagoeBeginner

asked in Other

Connection Issues

I just got a new phone. Google Pixel 7a and when I go into the internet connections set up it says Koodo is not connected. How do I fix that?

22 days ago

KentizzyBeginner

asked in Plans & Add-ons

Are Telus reps on Reddit legit?

22 days ago

TammyBBeginner

asked in Other

How do i activate my new sim in my new device

I purchased my new device which came with new sim. I am an existing customer and want to keep .y phone number. When i bought my package online it said activation fee waved when you use self serve. My problem is im recently blind in one eye and i have next to no vision in my other eye. When i go through the steps to activate my new device it wants me to add the digits from my new sim card but i cannot see them to enter them Ive had . phone for 4 months now and i have no family or options to get the help i need. What do i do ? I have the sim numbers written out on a piece of paper but cant see them to add them in self serve. Im writing this with the help of my speech to text recorder hoping i can get help. I lost my job because im blind now and i understand that a rep will charge me to help and i cant afford it now. Any suggestions would be appreciated. As well reps who help the visually impaired would be helpful. I NEED HELP & AM APPARENTLY STUCK BETWEEN A ROCK AND A HARD PLACE

23 days ago

Pal 001Organizer

asked in Other

Koodo modem not fibre op compatible

Just received Koodo modem. Just to find out it is not fibre op compatible. Now what ???

23 days ago

LawsonsBeginner

asked in Plans & Add-ons

It looks like you can't pick a perk right now

Hello, I changed the plan for one of the users on my account last week and it will not let me add a free perk. It says to try again in a hour but I have tried various times/days on multiple devices and it does not work. I would like to add the free premium voicemail perk to the phone number on my account ending in 25. Thanks.

23 days ago

Michael KrimmerBeginner

asked in Plans & Add-ons

Original Stream +

How long will the Stream+ with Apple and Discovery be available to current subscribers?

23 days ago

bradcoombsOrganizer

asked in Plans & Add-ons

Ending seasonal hold.

I'm in the U.S.A. and am returning and would like to resume regular service. Unfortunately the rates have changed and I have no way to access the rate indicated on the support chat. How can I discuss rates with an agent? I have a temporary US cell number.

23 days ago

JoselfBeginner

asked in Other

Stream+ stuck in purchase in progress

I’ve added Stream+ Premium to my account last night. I have not received any activation emails and my self serve is just saying “purchase in progress”. How long does this usually take? When should I receive the activation emails?

23 days ago

KitKirk11Member

asked in Self Serve

Self Serve only showing overview

I have been trying to access my self serve to change billing information and look at my profile for the last week and I cannot see anything but the overview page. I can log in, log out, and see the overview which is only listing shop deals and legal stuff. This is concerning as i need to change my billing info as soon as possible since my credit card has expired. Could this be a bug? I have tried clearing my cookies and cache, closing and reopening my browser, logging out and in of google chrome as listed on the help categories. Do I need to book an appointment with someone? If so, how?

23 days ago

manojcnsBeginner

asked in Plans & Add-ons

Pay per use international long distance calling add-on.

Hi, I have added Unlimited Long Distance Pack as perk to my ph number ending with 96. Please enable Pay-per-use International Long Distance add-on on this phone so I can make international calls. Thanks

23 days ago

Brett HBeginner

asked in Billing & Payments

meed bill corrected

I flew to Australia via Los Angeles. On the layover, I used Wi-Fi but nothing else. Bill shows $10 roaming charge. How do I get this reversed!

23 days ago

micaiahConnector

asked in Tips, Tricks & Troubleshooting

Voicemail

Hey. I’ve noticed that if someone calls my cell number when I’m not in service or in bad service, they can leave a voicemail but there is no record in the recent calls. When leaving a voicemail, it has their name and no phone number (they assumed I could see it in the call logs). Is there a way to call them back or find out what their cell number is?

23 days ago

Doug PhaneufBeginner

asked in Self Serve

Transferring from Telus in the USA

I manage my mother in laws phone for her in an account in my name. I am looking at switching from her provider to Koodo to save her some money. I have watched the process for porting the number and it seems easy enough. The wrinkle comes in the fact that I will next see her when we are together in Oregon in a few weeks. can I do the porting process while we are in the USA? any help would be greatly appreciated.Thanks

23 days ago

davidlenoraBeginner

asked in Other

order still be reviewed

I ordered the pink iPhone 15 128 GB on Saturday. It is now Tuesday and the status still shows being reviewed. What is the holdup in shipping this iPhone 15?

23 days ago

BenisonBeginner

asked in Tips, Tricks & Troubleshooting

bad data speeds and high ping in north york area

I have 4g data plan but Im only getting an average of 8 Mbps in my area. But when I tested my speeds at other areas I was getting 100mbps sometimes. I already contacted support regarding this and I already did the troubleshooting steps. I am near the York university in north York. Can someone please look into this.

23 days ago

Blue07Advisor

asked in Tips, Tricks & Troubleshooting

Koodo message center keeps sending me 8001 SMS after accessing my voicemail

Hello :-) I have a new phone for a few days and every time I access my voicemail, I automatically receive an SMS within 5 seconds with 8001. I can’t even open or delete the SMS. I tried everything, removing and replacing the SIM card, removing the battery, putting the phone back to factory settings, nothing works. I must specify that it's a flip phone. I never had this problem with my other flip nor with Koodo in 6 years. If someone knows what exactly the issue is, it will be really appreciated. Thanks much.

23 days ago

hollymathhhBeginner

asked in Billing & Payments

Switched from Koodo to Telus and made a payment to Koodo account by accident

I recently switched from Koodo to Telus (like 4 days ago) but a payment on my bank account went to my Koodo account through my online banking yesterday. Will it be applied to my Telus account? Or do I have to ask for a refund from Koodo?

23 days ago

ShoshannaConnector

asked in Prepaid

how can I enable VoLTE?

I have the $15/month prepaid plan (unlimited texts, 100 Canada minutes, and 250 MB) on my iPhone 11 (model A2111) running iOS 17.4.1. (I just changed to that plan today from an older form of $15/month that didn’t include the minutes.) I understand that in order to be certain that the US roaming boosters will work when I travel to the States next month, I need to have VoLTE activated. The support chatbot says that as of February 2023 VoLTE is being enabled for prepaid customers, but I’ve been a prepaid customer for more than ten years, and I still don’t have it. When I go to Settings --> Cellular → Cellular Data Options → Voice and Data, the only two options shown are LTE (which is selected) and 3G. I have tried resetting my voicemail PIN, but that didn’t help. How can I get VoLTE enabled on my line?

24 days ago

v_RockyBeginner

asked in Other

Unable to received calls or text messages from Android users

I have an Iphone 15I cannot receive calls or text messages from Android users. Sending a text shows not delivered. And calls from Android users do not come through, It goes to voicemail. I recently upgraded my phone. Changed from Telus Service provider to Koodo. I brought my number to Koodo. Ever since I put in new sim card and transferred all data I have has this issue. I have tried changing settings. Turning off SMS and facetime. THen on. Resetting Network settings. In my settings- messages - send/receive - my phone number shows verifying and cannot do anything. Now today my phone is in SOS mode and i cannot make any calls. Says no service. and no internet.

24 days ago

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