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Chris Crowell

asked in Purchases & Returns

No account activation email recieved

Recieved SIM card but still haven’t recieved the account activation email yet. Order#HFO34962451

1 year ago

orangebegoniaBeginner

asked in Other

Change marketing preferences

My mother gets promotional texts from Koodo; I only get my texts notifying of ebills.I’ve searched and can’t figure out how to subscribe to marketing messages. Any suggestions where I can change my subscription preferences?

1 year ago

JasonSBeginner

asked in Purchases & Returns

Why is the S23 Ultra listed as $2335?

Can anyone explain why the S23 Ultra 512GB is listed as $2335 It’s 1649 from Samsung or from Best Buy. Funny enough if you add the down payment of $858 and then $33/month for 24 months, its $1650. It almost looks like Koodo, Rogers, Bell, etc are trying to scam us by suggesting we are getting a deal on the phone by signing a 2 year contract.

1 year ago

Rajneesh GroverAdvocate

asked in Other

mobile data not working

Hi All, I am based in Calgary AB My mobile data is very slow since Tuesday Morning 7th Feb 2023 ,Mainly outlook ,Gmail,bank and WhatsApp apps are very slow and in Outlook outgoing completely stopped.On wifi speed is superb .I called koodo technical support they got my phone updated,reset network ,restarted phone ,took out sim and put it back, switched off /on airplane mode,on/ off mobile data .Nothing worked at the end they opened the ticket so it's a issue from Koodo or my handset ? Thanks

1 year ago

mb1952Ambassador

asked in Plans & Add-ons

emmDeeConnector

asked in Billing & Payments

mobile services charge

I have an old plan. $29 for unlimited text, a tiny bit of data and 300 anytime minutes. I pay a fee to block the data so I don't accidentally turn it on. I noticed I often go over the 300 minutes so occasionally I add-on $20 for unlimited minutes for that month. I turned that on and yet my bill still says I'm owing $90 in mobile service charges. I'm so confused... what is that $90 for?

1 year ago

PlaidRadishBeginner

asked in Tips, Tricks & Troubleshooting

turning off feature where perdon puts in a number to get through

Hi, I need to turn off the feature where people put in a number to reach me. How do I turn it off and on?

1 year ago

LittleFatsoBeginner

asked in Billing & Payments

Paying Quebec sales tax as a non-Quebec resident

I moved from Quebec to Alberta nearly 2 years ago have just noticed that I have been paying Quebec sales tax despite the update to my address on my file when I moved. Is there anyone specific I can talk to about this?Thank you in advance!

1 year ago

Slawek Bielawa

asked in Tips, Tricks & Troubleshooting

YouTube does not work on Hotspot

When I am traveling with my kids I create a hotspot for them so they can access the internet with their tablets and phones. YouTube is the only app that does not work, it says it is unavailable in my area. Can someone at Koodo help resolve this?

1 year ago

PKS104Beginner

asked in Plans & Add-ons

Data offer

I just received an offer by text for data. $1 - 5 Gb$2 - 10Gb$3 - 25Gb It is a great deal, but I don’t need the extra data as I have enough on my plan. There are 2 other phone numbers on my account. They did not receive the offer by text. Can I transfer the offer to one of them?

1 year ago

hkoeBeginner

asked in Other

Received a notification of an unknown phone part

I just received my new phone purchased from Koodo, it is a pre-owned phone. In settings I have a notification that says my phone has an unknown part and that it is unable to determine if my iPhone display is a genuine apple part, and that this could be because it is a non-genuine, not functioning as expected or the installation is incomplete. I am struggling to contact Koodo and ask for help, the chat is not helpful. Has anyone experienced this?

1 year ago

mdmgBeginner

asked in Purchases & Returns

Keep receiving broken pre-owned iphones

I’m gonna start off by saying please don’t ever purchase a Certified Pre-Owned phone from Koodo. Also, please bear with me as this is a really long post but I feel the backstory is important to my frustration. TL;DR: I’ve received 3 broken Certified Pre-Owned iPhone 11 Pros from Koodo and I’m at a loss at what to do. Any help on how to handle this would be greatly appreciated. In 2021 I upgraded to a Certified Pre-Owned iPhone XS and it had no issues! It’s been a great phone, but on Christmas Eve 2022 I smashed the screen and decided I would look at what I could upgrade during their winter sale. Even though my portion of the phone had been paid off I still had to pay off the “Tab Bonus”, so I bit the bullet and paid it off and went through the process of upgrading to a Certified Pre-Owned iPhone 11 Pro. Wow!! What a mistake. First iPhone 11 Pro shows up with a warning saying the screen is either not Apple certified, or it’s been installed incorrectly. The battery max capacity is also a

1 year ago

simon manzerBeginner

asked in Purchases & Returns

Can't complete purchase of online order for new phone

I’ve tried several times to purchase online an iphone and keep my old plan and everything is fine until i get to the last step it gets an error message “something went wrong”

1 year ago

JosephineHAdvisor

asked in Purchases & Returns

Iphone for the new plan never arrived

I changed the plan last Nov and should receive a new iphone 11 64GB with my new plan but this just never happened. There’s no order or history that I can check using the self-serve portal. I’m just wondering where is my phone since this took long enough now. If you forgot my phone could you please just send it out now and give me a tracking number? I’m out of the country now so if there’s any info you need to double check with me please leave an email to communicate.Thanks in advance.

1 year ago

RneBeginner

asked in Tips, Tricks & Troubleshooting

help!!

I can't seen to make phone calls or receive phone calls!! Tried restarting phones and Sim card out. Happening with my husband phone as well. Both Samsung galaxy note 10+

1 year ago

Backer5Beginner

asked in Other

No service in Northern Alberta

Both my phone and husbands phone service not working. We live in Grande Prairie, AB. Is there an network issue in our area?

1 year ago

Shuxu JianOrganizer

asked in Other

for help!

hello, everyone! first i am sorry to you for my poor english. i bought this koodo card on Jan 28 at victoria city BC province。i need to pay 15 dollar per month。i‘d like to pay through the online self-service yesterday everning。i suddenly found my email is wrong and i also did not know my passport so that i could not get my passport by the wrong email。so i have to be here for your help。

1 year ago

feliperochaBeginner

asked in Plans & Add-ons

I need to receive texts while outside of Canada for 2FA with prepaid SIM

Hi I have a prepaid SIM from Koodo, I’m currently in Brazil for 3 weeks and I need to receive Text message from some services that require 2FA, but I’m not receiving any message when I try to login in those services.What I need to do in order to receive those messages? Please it’s really urgent!Thank you!

1 year ago

Willie53Beginner

asked in Billing & Payments

International Calling Charge

I cancelled international calling as I do not use it, yet I was charged for it on my last bill despite the cancellation.

1 year ago

BanballowBeginner

asked in Tips, Tricks & Troubleshooting

QUES., about 'SIM Cards'

On my Account, I, Have (3)Separate Lines….(1) - Main, Mobile Line(2) - Tablet **this Tablet has Been 100% Paid off…(3) - MY, New ZPAD Tablet.The Question I, Have is :Should I, use the same SIM Card, from my 1st Tablet, in my NEW Tablet or Should I, use the SIM Card that is Provided, with the NEW Tablet?**my Old & New Tablet, Have Separate Phone Numbers, BUT, they are on the Same Account.ADVICE??

1 year ago

AmandaLeader

asked in Plans & Add-ons

canada to US # text

How much does it cost to text a US number from my Canadian # while in Canada? My plan only has unlimited Canadian text, and I don’t have an add on (and don’t want one).

1 year ago

DG999Coach

asked in Billing & Payments

North America ?

What does Koodo consider North America with regards to telephone and text services ?

1 year ago

KennyJBeginner

asked in Billing & Payments

Bill Discrepancy

I'm a new customer to Koodo and I was told by the workers there that being a new customer, I will be paying 55$ a month for 15g not the regular 65$. Well I got my bills and I am getting charged 65$ and it states on my acount that it's 65$. I don't know what to do, that wasn't what I agreed on.

1 year ago

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