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2653 Topics

L
LBouBeginner
asked in Billing & Payments

Paying off tab

My daughter bought a phone with a tab, but doesn’t want a monthly charge, she just wants to pay the tab in full - can she do this right away with no penalties? I thought I read somewhere that you have to make three tab payments before paying the balance…?

8
Allan M
1 year ago
H
Heather LarocqueBeginner
asked in Plans & Add-ons

Adding Data to my husband's phone

Your website has completely changed and I can’t seem to add data to my husbands phone.  I’ve used his email address and phone number to set up an account but they keep saying the email is already known.  Yet I can’t add data?

5
D
1 year ago
Trees and Skiis
Trees and SkiisBeginner
asked in Billing & Payments

Unpaid Balence of 0$ for over 2 years killing credit !!!!

I’m trying to get an email contact for someone at Koodo. I have had a charge of 0$ listed as unpaid on my account for over 3 years!!!. I was not aware it was there for apparent reasons and it has really messed up my credit. I need this fixed asap. My account is closed and I no longer have the email that I used to access my account or use as a reference point for conversations, if I am lucky enough to get an agent. Please help!!!. 

3
Toronto_koodo
1 year ago
Q
QuelszBeginner
asked in Plans & Add-ons

In tab bonus confusion

Can someone explain the “in tab bonus” part. For ex: the iPhone 13 retails at $1,583. I understand the monthly tab charges $39 for 24 months which would be $936. Where I am confused is that the in bonus is $647. In that 2 year period it never covered it…Does that part get paid or is that a deferred amount to own the phone outright? Help I’m confused as to what purpose or where that $647 is going

1
Boa_Guy Koodo
1 year ago
U
UtilitarianBeginner
asked in Self Serve

Can't Activate Sim Card - Multiple Issues

1.) My phone (and SIM) were stolen2.) I suspend SIM using self-serve3.) I got a new SIM, am told at the store I need to use self serve to activate4.) I un-suspend my account5.) I try to activate new SIM6) First 2FA option is to text my phone. Obviously this doesn’t work. It was stolen. This is why I need a new SIM.7.) Second 2FA options is to email. I try to select. Am told my email needs to be active for 48 hours. No idea what this means. Maybe related to the account suspension? This is making it really difficult to recover from having my phone stolen.8.) I wait 48 hours. Now I can no longer use account services self-serve as it loads a black screen and then does nothing. I have tried multiple computers and multiple browsers. It should not be this difficult to get a new SIM after having my phone stolen. Please assist me.

1
Dinh
1 year ago
Mike Britton
Mike BrittonBeginner
asked in Tips, Tricks & Troubleshooting

Koodo Assist page doesn't load - trying to schedule a callbacl

I am trying to schedule a call back so I called the Koodo customer support number. They sent me a text sending me a link to Koodo Assist. That link doesn’t work - the page doesn’t load. I’ve tried it both on my laptop and phone. I tried to access Koodo Assist via the website as well and the page does not load that way either. If a customer service person could contact me to arrange a callback, I would very much appreciate it. Thank you, Mike Britton

1
Dinh
1 year ago
B
BaddazzxAdvocate
asked in Billing & Payments

Billed for 4 numbers instead of 2

I switched from Telus to Koodo and kept my old numbers. Just got my first bill and I am being billed for 4 numbers instead of 2. How do I correct that?

17
B
1 year ago
B
BaddazzxAdvocate
asked in Self Serve

birth date record is incorrect

I spoke to a rep and was asked for my pin. I gave it to her and was told it was incorrect. Was then asked for my date of birth and that was wrong. Where do I find this info so I can correct the info

4
D
1 year ago
L
ld83Beginner
asked in Plans & Add-ons

Unlimited International SMS vs Unlimited international messaging (text & picture)

What is the difference between :Unlimited International SMS  and  Unlimited international messaging (text & picture)*And will either of these allow me to text from the US back to Canada? If not, if there an add on that would.Thanks!

5
D
1 year ago
M
Marcos710Beginner
asked in Billing & Payments

What do I owe and do I pay

When I open “Billing” on the left it shows: Amount due -$33.90 and that it is due by Jan 23, 2023. But the “Pay Now” button is greyed out and I can’t click it.On the right it says the “total due” is $42.38 Even on the PDF it shows “Total if received by Jan 23, 2023” $42.38.wtf.

1
Sophia
1 year ago
L
lorraine prudenceBeginner
asked in Plans & Add-ons

billing for international

Added international call to my plan before calling abroad. Now have a huge Bill and I can see they never added it to my request online?  What do I do I can’t afford this bill?

6
Mayumi
1 year ago
S
Sue MAmbassador
asked in Plans & Add-ons

Cost of extra min over and above my plan

Hi all,My monthly plan allows me 60 min a month. Can anyone tell me how much per min Koodo charges if you go over your minutes? I am only calling local in Toronto, not long distance. Thank you,Sue

14
S
1 year ago
Eric Noobinator Nepoose
Eric Noobinator NepooseBeginner
asked in Self Serve

First time user, is there any way to get support for this service as in talk to someone? or e mail?

i bought $25 prepaid and Boom it is gone lol.i didn’t even get a chance to decide where it was going now i am suspended and my phone isn;t even working. where did my $25 go to?Is this a scam?i didn’t have renew on it just took it.according to what i can see i have bought data with out being informed.all that was missing was the 5% tax. what can i do who can i talk to about getting help with this?or is this just an automated site with no actual support?

3
Sophia
1 year ago
C
ChandlerBeginner
asked in Tips, Tricks & Troubleshooting

2 Factor authentication

Hello,  I recently switched from sasktel to koodo.  Since the switch i cant receive gov of canada 2 factor authentication texts.  I reset the clocks and both computer and phone.  Apparently koodo might have the number blocked?  any idea how to fix this?  Thanks!

2
C
1 year ago
K
KayManOrganizer
asked in Billing & Payments

Recent Billing Discrepancy

Hi, I have 4 Phone lines/numbers with Koodo. My previous bills have been consistent with the budget set aside, since I joined . My most recent bill (Jan to Feb), however, has jumped up about approximately $5 per line. @Bernard . Can you or anyone else look into this please?Thank you.

7
K
1 year ago
J
jzhao18Beginner
asked in Tips, Tricks & Troubleshooting

VoLTE and WiFi Calling not working

Hi,I just ported my number over to koodo and my WiFi calling can not active from my phone setting even though each time when I tried to enable it I was then redirected to Koodo’s website to complete a 2FA then confirm my address. After being redirected back to the phone setting the WiF i calling is still disabled as the service request eventually timed out.My phone model is Samsung S22 UltraCould I get some help please?

6
Dinh
1 year ago
L
LongtimeuserofkoodoBeginner
asked in Plans & Add-ons

telus TV+ app

I got stream+ yesterday added onto my Koodo account and it said that Telus TV+ was included. I got all of the other apps downloaded and activated which include Netflix, apple TV, discovery+. But when I go to log in the Telus TV+ app it won't allow me to. How can I log into the Telus TV+ app ? 

1
Allan M
1 year ago
K
KwangBeginner
asked in Self Serve

Any way to bypass the 48h wait on the email verification?

Hi,After a long hassle due to the never-delivered sim card, I ported my number to Koodo after buying a new sim card. But then, it turns out that the sim card number that koodo has is the one that was never delivered, but not the current one that I have. In order to change the sim card number, I need to verify myself, and the email option tells me I am unable to do so for the next 48h. Is there any way to bypass this? Or do I need to live without a cellphone for the next two days? Begin rant:Sigh.. I should’ve never moved to Koodo. First the Telus rep who did the promotional offer gave Koodo the wrong address, then the sim never arrives, I get charged nonetheless with Koodo only reimbursing for parts of this charge, then I get told to buy a new sim, I go and buy one, but then this shop is not the “official” koodo shop so I get charged more than necessary which I don’t get reimbursed in full either. Then the Koodo rep who ported my number forgot to ask me my new sim card number so I am n

3
K
1 year ago
S
Subhasis Raha BC CanConnector
asked in Self Serve

Self Service Issue

I want to change my existing phone number in Koodo but SelfSerice is not allowing me to do so. Do anyone know if Self service still allowing users to change their number by their own.

6
S
1 year ago
C
ChrisS-815Organizer
asked in Billing & Payments

Black Friday $45 for 50GB Deal Incorrect Bill Charges

Hello, I’ve seen several threads about this already. The discount is calculated incorrectly on the Black Friday deal.  I have two plans under the same account number 40257634.In addition to the tax issue, please review overall charges for the plan.  In total I am about $30 overcharged to date.The phone numbers were ported in so the Dec 7 and Jan 7 invoices are a jumble of numbers, charges, and credits.  One of the numbers was on a different plan for a while (seen below).This table shows what I should be paying since plan inceptionThis is the 2nd bill I receivedThank you,

11
C
1 year ago
R
raphmasterConnector
asked in Tips, Tricks & Troubleshooting

Wireless Home Phone VoLTE

I have a monthly plan for wireless home phone. According to website, VoLTE should be accessible to monthly customers. The wireless modem is the standard one: ZTE WF723CA. According to datasheet, modem support VoLTE. According to datasheet, when signal color is green, the device is on LTE and when signal color is orange, device is on UMTS. On standby, my device show green signal status. Every time I make a call, signal color turns to orange. This let me think that device is not using VoLTE and switch to UMTS when a call is made. Checked IMEI on Telus website and it reported that WF723CA will work on Telus VoLTE network. How can I use VoLTE with Wireless Home Phone? EDIT: The issue disapeared after a power cycle and seams to return after some times... Also, some times,  I got no tone on my phone and, again, a power cycle resolves the issue for some times...

8
R
1 year ago
M
Miguel RConnector
asked in Other

Where can I buy an eSIM?

I've been looking at a few stores now and can't seem to be able to find an eSIM. Where do I need to go to get one?

2
Allan M
1 year ago
B
Bibin JosephBeginner
asked in Billing & Payments

ER/VC - Explain these Charges

I have been charged the ER/VC charges in my last billing cycle for an amount of $42. It makes no sense because I didn't use my phone at all other than the incoming calls and texts.  And I have been traveling for past year and half with roaming off and I have never seen these charges in my life.  I'm on a call back right now and I have received a made up explanation that didn't make any sense to me. I have asked the rep to connect me to an higher up and I have been waiting.  Please explain what ER/VC is and my charges

1
Mayumi
1 year ago
Z
Zoe275Connector
asked in Tips, Tricks & Troubleshooting

Apple ID seevices using data

I've talked to apple support and they pointed me towards talking to the carrier to see what's wrong … Apple ID services is using a gig of data a day I have 20 gigs of data and it typically lasts around 2 weeks (14 gigs of it are Apple ID)! They wouldn't tell me any setting or anything or do anything on their end I've deep dived the internet to see if I could shut anything else off and nothing I've tried has worked! Any ideas or clues to what it may be? 

6
Z
1 year ago
P
PatSueBeginner
asked in Billing & Payments

Waiting for cheque since November 8, 2022

I cancelled my account with Koodo in November, and have a credit owed to me.  I pay by credit card each month, so it’s my understanding that I should get a cheque for any credit amount owing to me ($44).  Any help would be greatly appreciated.Thank you.

4
D
1 year ago

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