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Unanswered questions

3033 Topics

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bluejays96Beginner
asked in Billing & Payments

overdue balance vs payment arrangement

Hi, I was just wondering, I got an extension on my overdue balance of $196.31 for May 29th but then I also got a payment arrangement for my outstanding balance of $264.35 for July 4th so do I still have to pay the overdue balance by may 29 or is everything due by July 4th

2
Mayumi
10 months ago
PDoyle
PDoyleBeginner
asked in Plans & Add-ons

Instant voicemail

I just changed phones and plans and suddenly all my voicemails are going to text as an audio file. I do not want this. I want to hear them through the voicemail part of my phone. My Husband is also getting this. He has a brain injury and does not use text at all. I found an article which tells me how to activate instant voice mail (which we did not do), looked through my add ons and it is not listed. How do I get rid of instant Voicemail?

4
PDoyle
11 months ago
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LibbyreadsBeginner
asked in Other

Network connection dropped. No phone or mobile data

I am unable to make phone calls or use mobile data. My bills are paid up. I’ve restarted my phone several times.  

5
D
11 months ago
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SsjenforcerBeginner
asked in Plans & Add-ons

koodo self serve isn't letting me pick a new phone plan without a tab

I saw Koodo has new offers for plans with higher data usage, however, it won't let me choose one that doesn't come with a tab and a new phone purchase.How do I shop for a new plan but get to keep my own phone I just bought last year?It doesn't make sense that Koodo won't even let me pick a new plan and keep my phone.

2
D
11 months ago
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CarolatHomeConnector
asked in Self Serve

How to set up data alerts?

I want to set up data alerts but when I try to do it through the chat it just loops me back to what is below.  Any idea how to set up?Thank you.      

5
C
11 months ago
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Random -rip-Beginner
asked in Billing & Payments

dispute? how? how do I contact koodo to dispute charges??

Hello,I have been looking for contact information for Koodo. can someone here please help me. I travelled to the states and didn’t realize there are 2 “free” easy roam options. International and US that are not activated automatically for some reason… if its free, it should be enabled by default? would be a nice Quality of Life option for the customers… I hate these dirty tactics.anyway, I turned on Easy Roam US for the 1 day i needed the phone. I then turned Cell Data off as well as Data Roam, and they stayed off. but for each day I was in the States my account shows a 1min call each day for $14 charge each time. how is this possible? I made 1 call, 1 day and thats it… I didn’t make any of these other calls. I would like to talk to someone from Koodo about this.   :(

9
D
11 months ago
A
acecoConnector
asked in Tips, Tricks & Troubleshooting

old Nokia flip phone to new TCL flip phone

Message from Koodo - old Nokia flip phone getting too old and will stop working sometime in 2023, called Koodo and had them ship me their TCL flip phone, arrived today,  Nokia sim to large for the TCL, paired the phones but when I try the phone switch/selecting the TCL as the paired device I get “service not supported by other device, so far I have been unable to get the contacts from old phone to new one, any ideas other than manually putting in the contacts

6
A
11 months ago
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Anna101Connector
asked in Tips, Tricks & Troubleshooting

unable to reach voicemail

My voicemail hasn’t worked for the last several days. Every time I attempt to call it I either get an ‘Error performing request Unknown error’ message or it connects and is completely silent. When it connects and I end the call, I get a call failed message

7
A
11 months ago
A
anupambishtBeginner
asked in Other

Cannot call or receive calls (Koodo mobile)

Hello, I am not able to receive or make calls. When I attempt to do so, or someone else does, there is an automated voice telling me to dial *611. My account is active and I am not sure what to do.  Does koodo have a number or an email whom I can contact?Thanks,Anupam 

2
D
11 months ago
F
Fai.lynnBeginner
asked in Billing & Payments

How do i get a refund when I overpaid

I accidentally paid my bill twice as I didn’t think the auto-payment was going to come out bc I added it so close to the due date and the notice said it would be pulled 10 days before the due date. So I paid through self serve and seen after 2 payments were made. Who do I contact to get a refund on one of the payments as I need that money for other bills

5
G
11 months ago
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LjohansonBeginner
asked in Self Serve

Your email address must be active for 48 hours. To continue, please choose the text option.

I bought my Sim Card on Friday and I am currently my email address does not work. I currently only have a rental SIM card that does not receive calls. I am wondering when I can use my email to set up the new SIM card. 

5
D
11 months ago
David Weibe
David WeibeBeginner
asked in Other

can't make or receive any calls?

I have tried resetting my phone powering down powering backup I'm running a Samsung S10 my Internet works fine but can not make or receive any calls so yeah I'm wondering what the h*** is going on and I'm kind of p***** off that it takes so long to get ahold of customer support to fix this because I need to get old people and people need to get hold of me right now I'm not just thinking about changing companies because of this I've been with koodo for 15 years

2
D
11 months ago
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unique_nameBeginner
asked in Other

Block outgoing calls at network level

Hi, I was wondering if Koodo has a functionality where I can provide a phone number so you can block both incoming and outgoing calls & texts between my account and that number? I understand that you can use a blocked caller list on my iphone but it is easy for someone to just remove the number from that list, so the functionality is useless.

2
D
11 months ago
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brianlsunBeginner
asked in Plans & Add-ons

$40 for 20GB

Hi all, did anyone sign up for the $39 plan recently that gives you 20GB?  I was wondering if someone can explain to me why I am given a second line with a different phone number since switching over.  Am I being charged for both lines? Sorry meant to say $39 for 20GB.  $40 is what I had before I switched.

2
B
11 months ago
Nathan Isaak
Nathan IsaakBeginner
asked in Prepaid

Error making calls after changing base plan

My phone was working for text and calls until I changed my base plan to a yearly plan with unlimited Canada-wide calling. Now when I try to call out it says Error 7B1: Phone is not activated on the network. SMS still works.I have restarted my phone several times.I have removed and replaced the SIM card.Any ideas to get it working again?

2
Nathan Isaak
11 months ago
G
guilherme RibeiroConnector
asked in Billing & Payments

I have been charged a fee for minutes used while my phone has been cancelled for 2 months. The phone is off, how is koodo is still charging me for minutes??

I have been charged a fee for minutes used, while my phone has been cancelled for 2 months and turned off. I am on another country.I cant access customer service. Can anyone help me?

7
G
11 months ago
V
viratshardaBeginner
asked in Purchases & Returns

using phone with different koodo sim

Can I buy a phone on tab with my wife's profile but use it with my sim?

1
Mayumi
11 months ago
S
SarhagConnector
asked in Tips, Tricks & Troubleshooting

Stream+ Add in with no option to activate

I added the Stream+ add in yesterday and have waited 20 hrs to activate the streaming services. The stream+ menu under mobile services continues to read “service unavailable”Based on what I read as an existing customer I am being charged right away. I am also still waiting the email confirmation and information on how to activate the streaming services and heard nothing. No email received.

2
S
11 months ago
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nousername123Beginner
asked in Plans & Add-ons

How do I get on the new $39 20 GB plan

How do I get on this plan as an existing Koodo customer?

10
D
11 months ago
S
SabretoothBeginner
asked in Other

phone not connected to network

My bill is paid but I cannot connect to network and there is no way to contact a rep! 

2
D
11 months ago
A
AngryHulkBeginner
asked in Plans & Add-ons

Plan Change

Hey My current plan is 12 GB internet for $50. But I get Walmart employee discount for around 30% then it become $35. If I change the plan to 50 GB for $55, the discount applied or not.  Also like I purchased a phone too with the plan for additional $15 per month. Can I pay remaining tab balance and add new phone to my account or notAny help appreciated Thanks

2
D
11 months ago
A
AT529Beginner
asked in Tips, Tricks & Troubleshooting

iPhone SE 3

Will this model work on a 5G network when travelling in NZ?  Plan to purchase a local SIM card and not use Easy Roam service. 

2
Allan M
11 months ago
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OllairsoBeginner
asked in Self Serve

Incomplete number transfer

I recently switched from Telus to Koodo. I received a new phone number from Koodo which got replaced after I ported my old telus number onto Koodo. The issue I am facing is that my outgoing texts are still being sent from the koodo number instead of the Telus number I ported over. When I go on self serve it says phone number transfer completed successfully. Anyone else have this issue?

4
O
11 months ago
S
Stephen MacLeodBeginner
asked in Self Serve

Locked out of account

Problem solved

1
Bernard Koodo
11 months ago
L
lcapsonBeginner
asked in Plans & Add-ons

How do I talk to a human being to cancel a number port?

I’m trying to transfer my accounts to Public Mobile to get the 15GB for $40 plan. My first number ported fine but my second one failed.I’m speaking to a human with Public that’s telling me I need to have Koodo cancel that failed number port attempt, so they can start a new port.How do I get a human being at Koodo to cancel that failed number port?

5
Allan M
11 months ago

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