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3070 Topics

O
OwenFraBeginner
asked in Plans & Add-ons

Adding a line and transferring a number

I would like to add a line to an existing Koodo account; if I do this can I transfer an existing phone number to the new line? My partner has a phone number that I would like to transfer and have both of our phone under one account.

6
Sophia
10 months ago
J
Jim AndersonAdvocate
asked in Tips, Tricks & Troubleshooting

Simm card not provisioned

I just received my new to me Samsung phone, and it came with a new Sim card, which was suppose to be already activated.  I get the error message Sim card not provisioned…  so I am unable to use my new phone….. I tried removed and reseating Sim card, restarting phone, and also reset network connections.. nothing is working.  It is not a prepaid phone, as I pay monthly, I just added a new phone on, using my tab. What is the problem ?

3
J
10 months ago
K
KwamekAdvocate
asked in Other

Incoming calls terminating first

Hello, I have noticed that for time now, every incoming calls are terminating first. After answering the call, I will see an initial missed call. If I don't answer the call, then I will see 2 missed calls.Please what may be causing this? And how can I resolve it?Thanks 

9
Dinh
10 months ago
V
Vee PersaudConnector
asked in Billing & Payments

Data usage on Prepaid plan

I just started a prepaid plan about 3 days ago and I have been on Wifi all the time but I am still showing Data usage, I guess for my texts.  Why is this?  This is supposed to unlimited texts.

6
V
10 months ago
S
SueShonnieBeginner
asked in Prepaid

Can't Refer a Friend

I am a prepaid customer and want to refer a friend. When I click on the Referral Code in my account it indicates it is copied but then what? It doesn’t take me to any links to refer a friend. Can someone help me with this.

3
S
10 months ago
D
DylanEBeginner
asked in Self Serve

New SIM - no verification code received to email

I want to activate a new SIM and my verification code is not being sent to my email address.  I have checked all folders.  Please assist!

7
Dinh
10 months ago
Q
q3TrinityConnector
asked in Billing & Payments

Charges to my old account?

I was switched by Koodo to their “new” servers several months ago (I was an old PC mobile customer).  Everything was set up fine and I’ve been paying my bills online on the new Koodo site.  Today, I got an email from Koodo saying my bill for June was ready to be paid but all the links in the email pointed to the old Koodo self-serve site  (and presumably for my old account).  I tried logging in there but the site no longer recognizes my login.  The amount due in the email does not match the amount due on the new Koodo self-serve site for June.  Can someone help me figure out what this other bill is for? Thanks!

7
Q
10 months ago
S
sam811Beginner
asked in Self Serve

I moved from prepaid to postpaid koodo. Why has my number changed?

I moved from prepaid to postpaid koodo. Why has my number changed?

3
S
10 months ago
M
MatteofotiaBeginner
asked in Plans & Add-ons

Not getting Text Offers

I never receive any text offers from Koodo, like the summer deal that I heard about that I want. how do I get these deals if I never receive text notifications with offers?

1
Allan M
10 months ago
Y
ydmBeginner
asked in Billing & Payments

Is a plan guaranteed between purchase and activation?

If a plan goes out of market between the time I sign up and the time I activate the SIM, will I still be able to get it? How many days can elapse between sign up and activation? 

6
D
10 months ago
S
swizzlesRockstar
asked in Other

Do I need to go to a Koodo store when my new phone comes?

I currently have an iPhone XS and I’ve ordered an iPhone 14 which is supposed to arrive tomorrow. I can’t quite figure out if I can simply just switch the SIM card from my current phone to the new phone or if I have to go into a Koodo store and have them do something on their end. I’ve been googling it and some websites say it’s fine and I can just swap it myself and be fine but others are saying it takes a different type of SIM card and I will have to go in.Any help is appreciated 

3
Timo Tuokkola
10 months ago
C
Crash_AlphaBeginner
asked in Other

Koodo vs. Telus coverage

Is there any difference being on Koodo VS. TELUS when it comes to coverage area’s? Does Koodo have poorer coverage than if you have a more expensive plan through TELUS directly even though they share the same network? TIA! 

3
C
10 months ago
Rocky Cats
Rocky CatsBeginner
asked in Other

Will Koodo be adding 5G?

As someone who seems interested in 5G technology, came to my wonders on whether or not Koodo will be adding 5G in 2023? I am a Koodo customer, and my Koodo iPhone is displaying 5G network options in it’s cellular data settings.

6
D
10 months ago
G
GoroBeginner
asked in Tips, Tricks & Troubleshooting

Private Number Change

Trying to change my private number to public

1
Dinh
10 months ago
S
ShariLBeginner
asked in Billing & Payments

Price Increase on Plan with notice on page 20 of pdf bill

I have read many other complaints about Koodo increasing the rate plan without notice. I was told today they suggest I read my entire bill - give me a break it is on page 20 of 20 of the pdf bill - what they do is ensure you do not read it. I said that was unreasonable and should have at the very least received email notice - which I did not. This is incredibly poor customer service and will be seeking out other service providers. BE TRANSPARENT Koodo that is what good customer service demands. In addition a new customer gets a plan with more gb and now 20.00 cheaper per month so as a loyal customer I get screwed and a new customer gets the bonus plan

6
L
10 months ago
J
julienmobilekBeginner
asked in Tips, Tricks & Troubleshooting

iPhone won't connect to network/service

My iPhone is stuck in SOS mode and won’t connect to the local cell network. I’ve tried everything: resetting phone, updating ios, removing and inserting sim, erasing network history. Does anyone have any tips on how I might fix this problem?

3
Dinh
10 months ago
L
leducaBeginner
asked in Self Serve

transfer main phone number

What happens to the remaining phone numbers on my account if the primary account transfers to Public mobile?

1
Dinh
10 months ago
C
CalxierBeginner
asked in Plans & Add-ons

Can I transfer my koodo number to koodo?

The summer sale plans are only available to new sign-ups which requires purchasing a new sim. Can I do that then transfer my existing number to the plan?

3
Mayumi
10 months ago
D
Drifter_77Connector
asked in Tips, Tricks & Troubleshooting

Call "forward when busy" getting reset after a week

Hello Everyone,Ive set the Call setting, Forward when busy last week and it was working great until today. It seems to have reset itself back to the default settings.  Anyone know why this happened?  Im on a Galaxy S22.

5
Dinh
10 months ago
Ghali Berrada
Ghali BerradaBeginner
asked in Other

Moving to canada / Activating a SIM

Hey guys, I have a quick question for the community ! I am a student currently based in Paris. I am planning to move to Canada, more precisely to Ontario city.  I will be in the need to remain reachable at all time in order to stay in touch with my parents. Do you think/or know if KOODO is able to deliver me a SIM card outsite of Canada (in Paris) so that I can activate it once I arrive in Canada?and how can they help me if I have troubles activating my line once in Canada ?Thank you in advance for your answer you all !!!!

2
D
10 months ago
C
CrazygamingConnector
asked in Tips, Tricks & Troubleshooting

Trying to identify a number if its long distance or not

My friend tried to call me this week and she said she wasn’t able to so I’m wondering if her number is a long distance number it starts with 1-906 would that be considered a long distance number outside of Canada?

1
BobTheElectrician
10 months ago
G
greenhornet003Advisor
asked in Self Serve

entering self serve information before got offical email

Registered for self serve after I got my new Koodo sim card loaded. Now when the official email came though a day later I could not finish registration on self service, cause I did it on a previous email asking to register. How do I fix this?

7
G
10 months ago
S
Sang-gye BuschmannLeader
asked in Plans & Add-ons

What does 'applicable to Tab Basic (or Tab Plus)' mean (shopping for new plan, only)

I am checking to see if I can get a better deal for my partner, who’s phone has been paid off for a while. His Plan only includes  The offer I am seeing is:$55  for 40GB with one free perk.Unfortunately the perks here don’t include the international minutes, which the old plan includes (1000 minutes) AND it says “Applicable on Tab Basic”, does that mean I have to pay $10 each months ‘towards a new phone’. I choose ‘shop for plans’, only - so why am I already faced with the decision about a new phone?What do I need to consider here?Very confusing, Koodo!

2
D
10 months ago
D
Dani_lBeginner
asked in Tips, Tricks & Troubleshooting

missing imessages

I recently switched from Bell to Koodo and since then have been missing iMessages. It happens randomly and the only reason I know they have happened is because I get notices on my Apple Watch (which does not have cellular).can you help? I saw someone post about this before and said it was an issue on Koodo side

1
Dinh
10 months ago
J
Jane532Beginner
asked in Other

unable to reach a customer representative

I have tried to reach a Koodo customer representative since yesterday. I scheduled a callback for several times. However, each time, after I pick up the callback phone, said “hello”, and pressed “1”, I was told that no choices was made. Then the phone was automatic hung up. What can I do to reach a customer representative?

4
J
10 months ago

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