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Unanswered questions

3078 Topics

G
GolfangariBeginner
asked in Purchases & Returns

2nd Phone Query

Hi, I’m currently on a BYOD plan … I am looking to add a 2nd phone, likely a pre-owned phone … can I order this phone and pay the minimum monthly charge without messing up my current plan? Does the 2nd phone need to be locked into a Koodo plan for 24 months? And after the 24 months, the pre-owned phone would be mine with no further plan obligations? 

1
Allan M
10 months ago
N
NiferweeBeginner
asked in Other

Phone call got dropped after waiting a day for a callback?!!?!?!?

Jesus christ, i waited a full day for a call back and the agent transferred me to a different department.During the transfer, it asked me to press 1 to speak to an agent. I pressed 1  and “sorry I didn’t get that, try again”Pressed 1 again “Sorry, I didn’t get that, try again” And then my call got dropped. Now i have to wait 2 DAYS for the next call back. 

1
Dinh
10 months ago
W
wparkeBeginner
asked in Billing & Payments

No phone service

I have no phone service and don't  know why?

1
Dinh
10 months ago
M
Moonlily99Beginner
asked in Plans & Add-ons

Do i qualify for “bring your phone” promo

I want to purchase a new phone from Koodo as I don’t have one now. Will I qualify for the “bring your phone” promo plan when I purchase the phone?

3
D
10 months ago
A
AliPasBeginner
asked in Other

Issue with Telus Call Control

I’ve been testing Google Voice for our office and I’m having issues connecting through to lines with Telus Call Control. I have Call Control enabled on my cell phone. When I call my cell number from Google Voice App for Android, I am prompted by Telus Call Control to enter the number to connect the call. I enter the number and then the line is silent and the call does not connect through. However, when I look at my call log on the Telus Call Control site it looks like these calls are authorized. I don’t have any missed calls on my cell phone. Does anyone have a suggestion as to what might be the issue here?

5
D
10 months ago
M
Maggie-by-the-seaBeginner
asked in Plans & Add-ons

Device Protection

How do I cancel “Device Protection”?  It’s a monthly charge and I don’t need it now as I have a different phone with it’s own warrantee. 

3
D
10 months ago
S
Shocked customerBeginner
asked in Billing & Payments

Chamy daurged for data when my Sim card wasn't in my phone

I was in Australia for my daughters wedding and bought an Australian SIM card.  Was there 3 weeks but was charged for data, not even for the whole time I was there.  It basically used up all my data so I have now run out well before my billing date.  Can’t talk to anyone of course so I’ve had to buy more data as I need my phone.  How do I rectify this? 

1
D
10 months ago
R
Roshan2195Organizer
asked in Tips, Tricks & Troubleshooting

No network on OnePlus Nord 3 CE Lite

I am not getting any network on OnePlus Nord 3 CE Lite. I tried APN settings suggested on site for Non-koodo phone but it did not work. Please help setting up my phone for network. 

12
Dinh
10 months ago
E
edwarchBeginner
asked in Other

friend referral discount

Recomendé a un amigo hace dos meses y activé su plan y no he recibido el beneficio..

2
D
10 months ago
T
Terry NelsonBeginner
asked in Tips, Tricks & Troubleshooting

silent

how do i turn off silent mode

1
Sophia
10 months ago
S
stevehuntBeginner
asked in Plans & Add-ons

What happened to caring for existing customers?

I have been a Koodo customer for over 10 years.  In our home we have 3 Koodo phones for 10 years+. My current phone is an Apple 8+. On Saturday I went to the Koodo/Telus store in Lime Ridge Mall, Hamilton and noticed a sign indicating 20 GB of data for $39.  My plan is 20 GB for $45 so I thought I would ask about this and maybe save a few dollars plus get some ideas about my next phone as my older Apple is going to be replaced in the coming months. The store was not busy - I believe it was between 5-6 pm when my wife and I entered.   We approached the nearest team member and asked her about the $39 plan after indicating we are existing customers.  She told us this offer was only for new customers, not existing customers.  Next I asked about what to expect in a new phone with respect to cost when the time came for me to upgrade.  She told me the new phone would take my cost to $104/month.  I asked how that could be as I am now at $45/month.  She said if I get a new phone I would need a

1
D
10 months ago
R
rodbharConnector
asked in Self Serve

Blank screen when I click "Manage Plan and Add-ons"

I have tried the following four browsers on my macbook and cannot get anything but a blank white screen when I click “Manage Plan and Add-ons” after logging into my account: Safari, Chrome, Firefox, and MS Edge. Please do not ask me to search for answers. 

1
D
10 months ago
K
KimsangwooConnector
asked in Billing & Payments

about payment

hllow i can not understand this situation, i use it coodo just 1 month and pay 200 $? i made phone calling for contract and can you check it ?they said discount like around 40~50 dollars month since my wife use also coodo,they did not add discount andwhat thet said is we do not know and i need to pay 200 dollars? how it could beand what is that about change phonuber fee is 100 $? one of service agent made mistake and say to me pay it even this is not fault ? what is why i said check the recording but they refuse or they do not have access  that's all for 2hours calling   

10
Bernard Koodo
10 months ago
M
MeatshakesBeginner
asked in Purchases & Returns

My adress isn't available, how do i order online?

I'm trying to order two new sim cards for my two daughters and since my adress isnt available, I cant order anything.

1
M
10 months ago
M
MHOrganizer
asked in Other

Transferring cell phone and plan but keeping the phone number

I want to give my phone and plan to my son and get myself a new phone with a new plan but I want to keep my phone number. Is it possible? I explain: I have an old Samsung S9 with a cheap plan that only cost me 30$ and that is no longer available in the available monthly plans. I would like to give the S9 phone to my son, with the plan and get myself a newer phone with a better plan. But I want to keep my phone number. Hoping that the phone number doesn’t get transferred with the plan. 

2
M
10 months ago
M
Mariana LibermanBeginner
asked in Billing & Payments

Insurance charged when it was not supposed to

I got charged for the insurance when the guy in the store said it was free for 3 months. How can I get a new bill without that fee?

2
M
10 months ago
A
AngelaiBeginner
asked in Billing & Payments

easy room charges dispute

I need a review of the easy room charges $16 when I was travelling to Argentina, there is a charge in Brazil where my flight did a stop for less than 1 hour,  

1
Dinh
10 months ago
R
RoseGBeginner
asked in Tips, Tricks & Troubleshooting

SIM Card to Account

I order 2 sim cards and received 2 emails with Account numbers.In order to transfer my 2 existing cell numbers I need to know which SIM goes with which account. Any ideas as to how I can figure out which SIM card is related to which account.

2
R
10 months ago
C
Cameron767Beginner
asked in Billing & Payments

Where on Koodo's self service portal can I view how many months remain in my contract?

I am looking to see how many months remain until I can upgrade my phone. 

2
D
10 months ago
T
TomEstelrichAdvisor
asked in Billing & Payments

Koodo didn't cancel my account when I requested and now I am outside of Canada. Help please!

Because I am permanently moving out of Canada I requested both of my lines to be cancelled on different dates. The first one went as expected but regarding the second one today I received the invoice for a full month when it was supposed to end on June 30th. Any help to fix that issue will be highly appreciated it. Right now I am outside of Canada and I cannot call to cancel the line myself.

7
Boa_Guy Koodo
10 months ago
C
clemonadeBeginner
asked in Plans & Add-ons

VOLTE/WiFi Calling

I have a phone that for sure can handle VOLTE/WiFi calling (I had it on Telus 2 days ago before I ported over to Koodo). It is a Xiaomi, which is not officially supported but certainly has the right version of android and that hardware to do it (as again, it was up and running just fine on Telus 2 days prior). I can not find the feature to add in my add-ons/plans. Is there a way to activate it on Koodo’s end? I thought this features was supposed to be automatic. Also, my SMS messaging on android is running fine, but my RCS messages are not going through despite it saying I was connected to the RCS service and was online. I investigated this further and it looks like the RCS in android’s default messaging act is still linked to the original Koodo SIM phone number. I ported my Telus number over to this SIM. Is there any way to manually override the original number Koodo gave to me? I never used it as I ported my old number over immediately. Many thanks for your time and consideration on

3
Boa_Guy Koodo
10 months ago
C
Collinj66Advocate
asked in Tips, Tricks & Troubleshooting

"Data block on your account"

My wife's data is not working. This is the message that comes up when data is turned on plus the page it takes me to when I click the notification. Called support a few times, no issues showing on their end. They gave me some troubleshooting steps, take Sim card out, reset network, start phone etc but nothing is working. I even set up a new Sim card but still nothing. Even when logging into our account there's nothing to show a block on dataAny help would be great!!

9
Darius Koodo
10 months ago
U
ulianaselinaBeginner
asked in Tips, Tricks & Troubleshooting

I need smal wifi to work not from home

I need Wi-Fi or unlimited data in case I’m traveling around Toronto while I have job in my computer so I always have to be online and ready to answer. Is it any services for that in Koodo? Would be great if it will not cost all my money.

2
srlawren
10 months ago
G
greenhornet003Advisor
asked in Self Serve

link to account...what does it mean?

What does "link to account" mean? Under self serve. Means my account number  is linked to my email? 

14
Darius Koodo
10 months ago
E
EddeeBeginner
asked in Billing & Payments

Can I create/have 2 accounts for 2 separate numbers ?

I’m a monthly post-paid Koodo customer. I have another number with another company that I’d like to move to Koodo. But I would strongly prefer to have 2 separate accounts / bills for these 2 numbers. Can that be done ?

2
D
10 months ago

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